Koodo Community

Community

Solved

Cancelling service ONLINE and out of country


How do I cancel my service with Koodo? I moved out of Canada AND lost my phone while in another country. I have already susupended service; there is no point paying for a service that I cannot use. But I cannot find out how to do it online.

3 replies

Userlevel 7
Badge +4
Hi Carmen, Normally it is not possible to cancel online, you have to call them. You could try to send them an email: http://koodomobile.com/en/bc/contact.shtml (click the tab "Email us"). If that doesn't work, from abroad you can dial +1-647-788-4337 from any phone.
Thanks very much Sophia. I was trying to avoid international calling rates. OUCH!
Userlevel 7
Badge +4
Carmen Poon wrote:

Thanks very much Sophia. I was trying to avoid international calling rates. OUCH!

Did the email work, Carmen? BTW sorry you lost your phone!

Reply