I myself speak seven languages extremely well. I would like to be served properly in the language of the country I am in. If a heavy accent or lack of knowledge of the language as in this case provides poor customer service then I have the right to complain. To make comments like you did with out know who I am can show me ......... I wanted to cancel my KOODOO service because they were letting in unsolicited porn text. Sorry you didn't understand that and neither did the person on the customer service desk because his English was quite poor. I even tried French, Spanish, Japanese to make it easier for him. But he didn't understand any of these. So how can one cancel service if the customer service won't?