I purchased a new phone with a new plan, but my order was cancelled and I have no idea why.
Do you have an order number?
I do it’s HFO28690384
A Rep will likely look into it for you tomorrow
@Lina378 The phone model that you ordered is still available. However, because the color you selected is no longer available, the order has been canceled.
I want to re-place a new order for the same phone in another color but I can’t because it still shows that a owe a balance for a phone that was cancelled, when will have be reversed ? I want to be able to get the same deal that’s on now
@Lina378 see the reply @JohnM Koodo left in the post above.
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.