Koodo Community

Cancelled order

  • 30 December 2020
  • 7 replies
  • 145 views

HI,

I purchased a new phone with a new plan, but my order was cancelled and I have no idea why.


7 replies

Userlevel 7
Badge +4

Do you have an order number?

I do it’s HFO28690384

Userlevel 7
Badge +4

A Rep will likely look into it for you tomorrow

Userlevel 5
Badge +4

@Lina378 The phone model that you ordered is still available. However, because the color you selected is no longer available, the order has been canceled.

 

I want to re-place a new order for the same phone in another color but I can’t because it still shows that a owe a balance for a phone that was cancelled, when will have be reversed ? I want to be able to get the same deal that’s on now 

Badge +4

I want to re-place a new order for the same phone in another color but I can’t because it still shows that a owe a balance for a phone that was cancelled, when will have be reversed ? I want to be able to get the same deal that’s on now 

@Lina378 see the reply @JohnM Koodo left in the post above.

ok thanks 

 

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