Can text and use data but no calls

Sorry….what does that mean?

From  your description, you boosted LTE signal. However, your phone might not support VoLTE on Koodo network and the phone could not make/receive call via LTE network. (It might have required 3G signal for calls).

What phone are you using? are you a postpaid customer? If you are a postpaid customer, did you have “VoLTE access”  add-on in your self-serve?

Another simpler way with calling in bad reception area is to enable VoWiFI (if your phone was compatible) https://www.koodomobile.com/en/help/wifi-calling

That phone might not support VoLTE and it can only support call via 3G signal. So when a call came, your phone switched to 3G and failed to get proper signal. Data can always transfer via LTE without any problem.

Have you checked if you had “VoLTE access” add-on in your account? you need that one to enable VoLTE ( if your phone supports it). If you didn’t have that add-on you have to contact Koodo directly and ask a rep to put it on. But again, if the phone doesn’t support VoLTE , then you might have to find another way.

Did you have the “VoLTE access” add-on in your selfserve account? (it is one of the critical provision to enable VoLTE).

This was unclear in your post, but are you saying your calling was working perfectly fine in your home office previously and this is a new issue that came up today?

I traversed Koodo Self-Serve (log in>”View Rate Plan”>”Manage add-ons”> to a page with a heading “Choose your monthly add-on(s)”)

I have pasted a copy of that page.

I do not see any reference to Add VoLTE

I guess I will need to travel to a spot where I can get a signal and call Koodo, wait on the phone for several dozen minutes until they offer to call me back. But of course I will not be able to receive the callback unless i sit in my vehicle for several minutes.

To Dennis….yes that is correct...”this is a new issue that came up today?” Albeit, it is not the first time it has occurred.

Thank you all for your assistance.

Are you noticing any friends or family with Koodo with similar issues in the area?

If it has worked fine before then it is likely a tower issue.  Either a tower is having difficulties or a tower got removed due to other reasons

https://www.ertyu.org/steven_nikkel/cancellsites.html

Want to share my findings to all who tried to help with solutions.

I mentioned there was a signal booster in the downstairs office (Wilson Booster). What I did not mention is there was also a cheapo booster upstairs. It appears that booster went rogue after having worked fine for several months. It was the cheap booster interfering with the signal throughout the house . It was not a Koodo network issue after all. I understand that two boosters improperly installed in close proximity to each other can interfere with each other, however these two boosters had played nice together since summer 2019 so it appears the cheap one went defective.

I confirmed this by unplugging the rogue booster and calls went through immediately. I plugged it back in with the outdoor antenna removed, and the problem immediate returned. Various other iterations with and without indoor antenna all pointed back to the moment the upstairs booster was plugged into AC.

Regarding DinH’s suggestions about the VoLTE, no other adjustments were made to the phone settings or the account settings.

To be clear, once the cheapo booster was removed from upstairs, calls were possible from the office with the WiIson booster turned on downstairs. Without it, there is insufficient signal for calls, text, or data.

One last word on boosters. If anyone is considering going on a web site like ‘Wish’ to order one of the many cheap boosters or antennas offered at much lower prices, save your money. They are junk. In my case the device worked to some small extent for about a year before it created a problem. In retrospect, I can’t imagine the frustration the Telco Carriers go through trying to deal with the interference these devices cause. Frankly, I think they should be banned and I’m surprised they are allowed to be shipped into the country. I am ashamed to admit that I fell prey to this crap and contributed to the problem. 

Furthermore, with an open mind I tried a few purchases on China based web sites offering similar electronics to save significant amounts, but I have learned my lesson. I now have absolutely nothing good to say about the China based web sites, like ‘Wish’ that pedal useless junk destine for the landfill to unwitting Canadian consumers. My experience with the ‘Wish’ web site has left me downright bitter. On one occasion I informed them of a 'dead on arrival’ device. They dragged it out until the credit card company would not accept a charge back challenge.  So, be aware.

Thanks to all.

I have also had issues with AliExpress and many of the products are the same….and much of it is absolute junk.