Just got a Koodo sim and submitted a number transfer request (mobile services > manage your phone number).
It seems to have failed, reloading that page kept erroring and now says “You can’t change your number at this time. This subscriber is cancelled.” However on some pages of the website I’m seeing my Public number appear in the self serve drop down by my name, but on my account page it’s showing the Koodo number.
ALSO, I no longer have service with my Public sim and I can’t even log into my Public account anymore (which I had logged into before attempting this number change).
Is something processing and I just need to wait? Any help would be appreciated, thanks.
Best answer by Mayumi
Alright so the number transfered. Need some better progress messages on the site lol…
I’m still unable to log in to Public to cancel my old plan, but I’ll give it a while longer.
Just to make sure remove auto pay. It won't access to your payment and your prepaid Public account will be closed after the Porting.