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Can't receive texts or calls

  • 11 January 2021
  • 6 replies
  • 58 views
R

I haven’t been able to receive calls or texts for the past few weeks. Calls go straight to voicemail, and texts don’t appear.  I can make/send calls and texts with no issues.

I’ve been with Koodo since mid 2019, so it’s not related to porting my phone #.  Please advise.

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Best answer by Dinh 11 January 2021, 22:05

They had a page listing several troubleshooting steps. I would suggest you try them out https://www.koodomobile.com/en/help/im-not-getting-any-network-service

IMO, if the phone worked before, it was some issue with the plan or the phone settings.

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6 replies

Sophia
Userlevel 7
Badge +4

What phone do you have? Do you have some app to block spam calls/texts?

R

It’s a Samsung Galaxy S7, no spam blocking apps. No blocked numbers, either.

R
Userlevel 7
Badge +4

Have you tried restarting your phone to see if it fixes the issue?

When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
R

Yes, several times.

R
Userlevel 7
Badge +4

Try with your SIM in another phone to see if it solved the issue. Do you have enough coverage? 

When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
Dinh
Userlevel 7
Badge +4

They had a page listing several troubleshooting steps. I would suggest you try them out https://www.koodomobile.com/en/help/im-not-getting-any-network-service

IMO, if the phone worked before, it was some issue with the plan or the phone settings.

A Koodo customer, opinions are my own.

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