I ordered an Iphone SE 16 gb on Dec 6, after I placed the order I realized I could have purchased the Iphone SE with 64 gb for an additional $50 with the same tab. I immediately sent an email but I sent it to firstname.lastname@example.org
, not sure where I found that email but I did not receive an undelivered email nor did I receive a response. I received the phone on Friday Dec 9, I tried to contact Koodo by telephone but waited on hold for nearly an hour and had other commitments and had to hang up. I then went to a Kiosk thinking perhaps they could help me, and no they couldn’t. After reading comments on this community forum, I realized I had emailed the wrong address. So, I sent an email to email@example.com
on Sun Dec 11, knowing it was a Sunday I didn’t expect to hear until Monday, however I did not. I sent another email Monday and still have not had a response from Koodo! I hope someone can help me, my order number is HFO16739364.