Did you purposely add a separate port block on your line?

Typically when you port, you just need to reply YES to the port request Text message.

I requested to add a port block years ago, and now I would like to have it removed.

Hi ​@WMGTea Two-factor authentication sometimes overrides the port protection when a Koodo Postpaid customer ports out to another wireless provider. Have you already tried to port out and it didn’t work? 

I have not tried to port out with another provider yet, but I’ve also been trying to get a callback with a rep to ask for deals too, but Koodo Assist doesn’t let me.

I suggest you keep trying to request the callback.

You have to understand it is black friday and things are going to be reasonably chaotic.

You dont necessarily need to port your number over to your new provider right away.

You might be able to get a callback tomorrow or after the Black Friday volume on Monday to complete this.

What deals are you looking for?  Do you see any deal on the Koodo webpage you are interested in?

​@WMGTea you can check our website and your account for any pre-loaded offers that might suit. If you can’t find anything you like you can send us a private message on Social Media via Facebook, X/Twitter or Instagram!

I understand it’s Black Friday, but I feel like a queue (even if I have to wait a couple hours) is better than constantly having to click ‘Request a Callback’ on Koodo Assist until it actually puts in a request.

I’ve looked at what’s in my offers on my account, but I am requesting for ones that aren’t listed.

Which plan are you looking to get that is for new activations only?

It’s the $40 50 GB CAN-US 5G plan.

Who are you porting out to? 

Is it Public Mobile?