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Can Koodo wireless home receive faxes?


I'm considering porting my land line to Koodo Wireless Home. I have a few questions: 1) I wonder if anyone who's already using the service ever tried faxing or receiving a fax on the wireless line? 2) I assume plugging home security system into the wireless hub is possible and should be even better than using a landline which can be cut... Anyone using this service for home security? 3) Is Wireless Home available just for residential or can I get one for my business...? Thank you.

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Userlevel 7
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You will most likely strike out on number 1 & 2. AT&T uses the same phone frequencies and technology as Koodo, so the Koodo box should be similar in function.

https://www.att.com/cellphones/att/att-wireless-home-phone.html#sku=sku7250257

Getting a fax or alarm system to work 100% reliably with anything other than a good old fashioned landline is a black art. That machinery expects to see certain signals on certain wires at various times, even if the phone is still on the hook.
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Officially the answer is no... See http://help.koodomobile.com/plans-add-ons-data-and-other-services/koodo-wireless-home-phone/Does-Koodos-wireless-home-phone-support-fax-machines But YMMV, as Bob pointed out.
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Sophia wrote:

Officially the answer is no... See http://help.koodomobile.com/plans-add-ons-data-and-other-servi...

Oh as for your 3rd question: there is no requirement of having to use it for residential only... As long as you pay the bill you can use it for any (legal) purpose 🙂
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The reason faxes or alarm systems do not work well on cellular is due to the compression used to reduce the amount of voice data on a call; for speech the compression can be done without significant degradation of quality (thought not landline quality) faxes and alarm systems can be extremely sensitive to this compression. DTMF (touch tone) is something else that does not compress well but is compensated by sending the stream of tones separately "out-of-band" (not alongside voice). This doesn't mean it will never work but will not be reliable which is why Koodo (wisely) states that fax systems are not supported.

There are alarm systems that work over a dedicated cell network (the company you are with may even offer this) and there are online fax services that  you could subscribe to. Also, landline alarm systems are designed to have full control of the phone line called "line seizure"; this means that if there is an emergency, or you are placing a test, the alarm system will cut the phone line to everything else while it dials out to the alarm company. Line seizure ensures that the alarm system will work if someone is still on the line or if for whatever reason a  phone is left off-hook.
demon_390 wrote:

The reason faxes or alarm systems do not work well on cellular is due to the compression used to ...

great explanation, thank you...
OK, I did get the wireless home box yesterday and I feel I owe a feedback. Regarding fax - no go, it may work in some other areas, but for me it didn't... I don't plan on attaching security system to it, it may work but I won't trust it... I did port-out my business phone line from Rogers to Koodo with no problem, however I'm not sure if this would affect my Yellow Pages listing, I guess we'll find out next year LOL luckily I don't rely on YP exposure. 
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George Manolov wrote:

OK, I did get the wireless home box yesterday and I feel I owe a feedback. Regarding fax - no go,...

If your phone #'s the same, I don't see how this would affect your YP listing, unless you're talking about fax, which obviously won't work. That being said, I can't recall anyone opting to get in touch by fax, it's almost always for follow-up.
George Manolov wrote:

OK, I did get the wireless home box yesterday and I feel I owe a feedback. Regarding fax - no go,...

I ported-out a phone number. The difference is business phones are listed under YP, residential ones under WP. Koodo at the moment offers only residential home service, so it is possible my number could disappear from YP. I'm not too concerned as I'm paying YP a bit extra to have upgraded listing, as long as I'm paying I know I'm good, question is what happens when I cancel...  As for FAX if you ask me it should be extinct, but unfortunately banks still view it as a preferred "legal" communication when we're financing our clients.
Userlevel 2
George Manolov wrote:

OK, I did get the wireless home box yesterday and I feel I owe a feedback. Regarding fax - no go,...

There are a number of ways to get around this issue. Many businesses (even ones that might have a regular fax machine) will have a fax account setup that will send faxes over the internet (services designed to send more reliably than regular VOIP); you would upload an attachment online and then send to the desired phone number (chances are many of the banks that want faxes will have this setup as well).

A number of these services will allow you to purchase a phone number for cheap to send and receive faxes.  There are also VOIP providers who are now offering this service as well (eg. Voip.ms, Anveo, etc) that will have a dashboard to allow you to download the attachments. Another benefit of this is that you can list a separate fax number without tying up your wireless phone service.
George Manolov wrote:

OK, I did get the wireless home box yesterday and I feel I owe a feedback. Regarding fax - no go,...

This sounds like a plan. I used that kind of service with Bell about 15 years ago and I actually enjoyed it, as it saves the environment. I don't know why I haven't looked into it lately... I'll search around. If you have any recommendations, feel free to share.
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George Manolov wrote:

OK, I did get the wireless home box yesterday and I feel I owe a feedback. Regarding fax - no go,...

As your new phone line is a cellular service, I expect NO listing in either YP or White Pages. You might be able to buy a YP listing at some cost, independent of the usual process for business lines, which contain a basic YP listing in the price, if I recall.

Userlevel 2
George Manolov wrote:

OK, I did get the wireless home box yesterday and I feel I owe a feedback. Regarding fax - no go,...

I haven't tried any online fax services myself but I do use Voip.ms  which does offer virtual faxing . I also use Anveo (for certain calls as well) which offers faxing with numbers as well. Both may have a bit of a learning learning curve but have many features to get you setup.
George Manolov wrote:

OK, I did get the wireless home box yesterday and I feel I owe a feedback. Regarding fax - no go,...

@dfbutt you might be 100% right, as of now I'm already paying YP and they won't cut me off, I'll decide in the future
George Manolov wrote:

OK, I did get the wireless home box yesterday and I feel I owe a feedback. Regarding fax - no go,...

Thanks demon

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