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Can koodo staff view my text messaging/call history the way I can on my self serve account? Can they see this without my permission?


Can koodo staff view my text messaging/call history the way I can on my self serve account? Can they see this without my permission?

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At first glance I'd say no it's not permitted if you didn't ask for it. Why? What's your concern?
Robert wrote:

At first glance I'd say no it's not permitted if you didn't ask for it. Why? What's your concern?

Small town, and know some of the staff who may be curious...
Robert wrote:

At first glance I'd say no it's not permitted if you didn't ask for it. Why? What's your concern?

I would hope that ethically they wouldn't do this, but, hoping that it isn't even possible should they choose to anyway?
Userlevel 7
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Robert wrote:

At first glance I'd say no it's not permitted if you didn't ask for it. Why? What's your concern?

He can view call history and text messaging but not what's in the texts. Anyways, I don't think they have acess unless they have your PIN
Userlevel 7
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Robert wrote:

At first glance I'd say no it's not permitted if you didn't ask for it. Why? What's your concern?

No one at Koodo can see the content of your texts Laura, I can assure you that . Even if you asked for it.
Robert wrote:

At first glance I'd say no it's not permitted if you didn't ask for it. Why? What's your concern?

Bernard, can they see though the numbers and times as I can in "usage" in self serve?
Userlevel 7
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Robert wrote:

At first glance I'd say no it's not permitted if you didn't ask for it. Why? What's your concern?

Only our call center staff. And no account is accessed unless a customer has called in. 

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