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Can I stop 2 months service and then get back again?


I will leave Canada from January 24th 2014 to March 19 2014, could I stop service and get back from March 19 2014?

6 replies

Userlevel 7
Badge +4
Mo D. wrote:

You will have to put it on seasonal hold. This will keep your sim and number alive but when you r...

If you have a good promotional plan, it mar not be worth it in the long run to put the plan on hold.
Userlevel 7
Mo D. wrote:

You will have to put it on seasonal hold. This will keep your sim and number alive but when you r...

Because the $15 fee is actually a "plan" but with no features so you're basically switching plans when you go on seasonal hold. When you come back you have to sign up on a plan thats currently offered because once a plan is no longer offered, it's gone. It's not possible to get it back. Koodo is doing the customer a favour by allowing seasonal hold for $15 a month instead of paying your regular rate
Userlevel 7
Badge +4
Mo D. wrote:

You will have to put it on seasonal hold. This will keep your sim and number alive but when you r...

A seasonal hold costs $15 per month http://help.koodomobile.com/my-bill/billing-and-payment-options/i-am-leaving-the-country-for-a-few-months-can-i-still-keep-my-account-open
Userlevel 1
You will have to put it on seasonal hold. This will keep your sim and number alive but when you resume you will have to choose a plan from whatever plans are available at the time.
Mo D. wrote:

You will have to put it on seasonal hold. This will keep your sim and number alive but when you r...

Thank you very much.I will call the service.
Mo D. wrote:

You will have to put it on seasonal hold. This will keep your sim and number alive but when you r...

If a customer agrees to pay a $15 hold fee why is not possible to keep the same plan. I only want a suspension not cancellation! This might be something to look at for customer satisfaction.

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