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Can I get an accidental over payment refunded? How long will it take?


I accidentally paid a large koodo bill twice. It's Christmas next week and I'm a single mother on medical leave from my job and I have a five year old. I really, really need the money, as soon as possible. I'm so worried? Does it take long? Is it even possible to get it refunded?
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Best answer by Chad Burr 17 December 2016, 12:45

How did you pay? You can try contacting Koodo through their Facebook messenger account and requesting a check be mailed to you. If you paid by online banking and it's been less than 24 hrs call your bank immediately, they can stop the payment before it goes out. They usually don't charge. I accidentally paid the wrong bill on Friday and called immediately and they reversed it. Good luck to you.

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How did you pay? You can try contacting Koodo through their Facebook messenger account and requesting a check be mailed to you. If you paid by online banking and it's been less than 24 hrs call your bank immediately, they can stop the payment before it goes out. They usually don't charge. I accidentally paid the wrong bill on Friday and called immediately and they reversed it. Good luck to you.

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