Here's my situation... i'm with Koodo has 5 lines.. 4 under the previous terms and condition … one under the new one(where you are apparently stuck with koodo for 2 years) … each of the line has a med tab and has $200 tab remaining on average.
each line has 10GB $60 plan.
I decided to open one more line where I wanted bring my own device and I wanted to activate another line.... I wanted to do it online so I could save $35 activation and also apply the promo code "amazon prime" to get the free amazon prime.
I went online and I found out that there's a glitch which doesn't let me add new line to my account...
after talking to 3 reps.. spend 3+ hours.... after countless excuses... they want me to go waste my time and gas and go to a store..pay $35 activation... no amazon promo in store.... and do it in store...
when I ask this is what a customer get to be loyal with you... they said they don't know why the glitch is … the CSR even talked to web support... no solution... he talked to finance and they said based on my credit i'm approved for 7 lines...
so when no resolution came.. I told CSR to put me in the management... I explained everything to the management... I asked him this is how i'm getting treated by your CSR.... he said to hold the line let him see what he can do...and after 20 mins … he came he said " you don't have any option.... according to Koodo if you open the 6th or 7th line... it must be open in store and in store you wont get any promo's and have to pay 35 activation. He also said if it didn't work out in store or you have to buy it online … signup as a new customer and go through the credit-check again.
The reason I want to file a complaint is because if Koodo can't figure out my problem, why should I pay for their mistakes..
Please let me know if I can file a complaint like this to CRTC/ CCTS
Thanks for taking your time to read and reply.