Koodo Community

Can figure out how to get a cheaper plan

  • 21 September 2022
  • 2 replies

Does anyone know how I can sign up for a cheaper plan. I go on the self serve to get a cheaper plan or a better plan and they are not offered to  me only the more expensive plans are offered to me. Also, when I scheduled a callback their messages are going straight to voicemail. It’s so frustrating. I can’t figure out how to get a hold of them.

2 replies

Userlevel 7
Badge +4

Hello there,

If that’s the cheapest plan you can get, it’s most likely because it’s the cheapest one available for the tab you are currently on. Unless you pay the remainder of your tab, there’s no other plans available to you. Just to check, what tab are you on?

Userlevel 7
Badge +4

What plan do you have currently?

Do you have any Tab on your account?

I see now Koodo only have $27 or $60 plans if you are in Tab plan. ($27 plan if you are on Tab basic).

If you want to switch to one of their starter plan, you you need to contact Koodo and ask them to make switch. But you need to pay off your Tab balance/bonus to do it...