Koodo Community

Calls going to voicemail

  • 15 September 2020
  • 5 replies

Phone not ringing. Calls going to voicemail. All settings checked and battery restart done. Switched SIM card to another phone and same problem. Suspect SIM card is the issue. Can I reprogram a SIM card from home?


5 replies

Userlevel 7
Badge +4

Did it work before? What plan are you on?

Worked until today. On a monthly plan not pre-paid


Userlevel 7

Is it possible that  ‘call forwarding’ to your voicemail is enabled?

Userlevel 7

To disable an unconditional  ‘call forwarding’, if required and applicable to this case,  dial #21# and press Send. See https://www.koodomobile.com/en/help/call-forwarding

Userlevel 7
Badge +4

How about text and outgoing call? Can you text? 

If you are a postpaid customer, I would suggest you check your selfserve and see if the account is in good condition and there was no overdue amount in the account.