Koodo Community

Caller asks for koodo pin and personal details

After signing up to Koodo a couple days ago I received a call this afternoon asking to "verify" my request for service. The caller asked for my pin and other personal details. Now I worry that I told her too much and should cancel the card I used to sign up. 

Is this normal? If so, why would Koodo need to verify in such an intrusive manner what I had already shared online?

5 replies

Nothing yet. Thanks for the assurance.

Userlevel 7
Badge +4

@Adieu That is our number and indeed selected check-ins are done to ensure it’s not someone else ordering with your info. Everything is good. Did you receive an order # yet? Should start with  the letter HFO… if you ordered online that is. 

Apparently it's a "neutral" call centre number.


Userlevel 7
Badge +4

What number did you receive this call from?