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Caller asks for koodo pin and personal details

  • 8 April 2021
  • 5 replies
  • 37 views

After signing up to Koodo a couple days ago I received a call this afternoon asking to "verify" my request for service. The caller asked for my pin and other personal details. Now I worry that I told her too much and should cancel the card I used to sign up. 

Is this normal? If so, why would Koodo need to verify in such an intrusive manner what I had already shared online?

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Best answer by Bernard Koodo 8 April 2021, 06:58

@Adieu That is our number and indeed selected check-ins are done to ensure it’s not someone else ordering with your info. Everything is good. Did you receive an order # yet? Should start with  the letter HFO… if you ordered online that is. 

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5 replies

Userlevel 7
Badge +4

What number did you receive this call from?

18669956636

Apparently it's a "neutral" call centre number.

Userlevel 7
Badge +4

@Adieu That is our number and indeed selected check-ins are done to ensure it’s not someone else ordering with your info. Everything is good. Did you receive an order # yet? Should start with  the letter HFO… if you ordered online that is. 

Nothing yet. Thanks for the assurance.