Koodo Community
Question

Call back request from Koodo Assist

  • 29 June 2020
  • 1 reply
  • 42 views

When asking the Koodo Assist for a call back, the call back went directly to my voicemail?? My cell never rang, no sounds and unable to take the call from a voicemail.  I had the phone in my hand when I was the notification of the voicemail.  The call back 3 times and all of them went to my voicemail?? So I was not able to speak with a person.  Not very good customer service……….


1 reply

Userlevel 7
Badge +4

Do you by chance have the Koodo number blocked? That has happened to people before who are sure that they didnt block the number but hey did and forgot or didn't realize it. I'd double check and let us know. We can likely help you here then otherwise.

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