When asking the Koodo Assist for a call back, the call back went directly to my voicemail?? My cell never rang, no sounds and unable to take the call from a voicemail. I had the phone in my hand when I was the notification of the voicemail. The call back 3 times and all of them went to my voicemail?? So I was not able to speak with a person. Not very good customer service……….