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Bring your own device customer wanting to upgrade to a new device/plan

  • 28 January 2021
  • 2 replies
  • 51 views

Hi!

 

I am a bring your own device customer. I was thinking about getting a new device with Koodo and I know i would have to change my plan. For some reason it wont allow me to do this online, would i have to create an entirely new account and move my number over? Has anyone encountered this before?

 

Thanks,

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Best answer by Robert T 28 January 2021, 17:25

You should be able to do this online. What does it tell you when it doesn't let you change your plan on line?

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Userlevel 7
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You should be able to do this online. What does it tell you when it doesn't let you change your plan on line?

For some reason it is working now!!! :)