I called in last week and stopped the preauthorized payment coming out of my bank account to pay my koodo bill. The csr assured me the next payment would not come out of my account. I think you can guess what I'm about to say. The payment came out and I didn't have my rent money. They didn't apologize, they couldn't fix it. This happens to me pretty frequently that i get a csr who doesn't know what they're talking about. It's a problem. It's not a KOODO problem specifically, it's a problem with all the providers i've been with. I feel there needs to be a higher standard with regard to training and hiring CSRs.