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Anyone know if I can cancel my account and pay off my Tab online or must this be done on the phone with a rep?


Can a Koodo account be cancelled online and the Tab payed off without calling a Koodo rep?

8 replies

Userlevel 7
Badge +4
You have to call Koodo to cancel your account 🙂
Mayumi wrote:

You have to call Koodo to cancel your account :)

Why doesn't Koodo's self serve page say that anywhere?  Obviously this is a problem a lot of people are having. It should say it clearly " You have to call Koodo if you want to cancel your phone service.... and here is the phone number ________"  now is that so hard ?

Userlevel 2
You can do it at the store or with customer service by calling them. It is simple. Most service providers do not want to give you the access to cancel your account as they want you to go through all the options with them and avoid cancellation. They want you to discuss the reason why you want to cancel and find the solution if it is possible. 
Userlevel 6
Vanessa wrote:

You can do it at the store or with customer service by calling them. It is simple. Most service p...

Vanessa, you can't do it at a store either. You have to call in 🙂
Just so you know !
Userlevel 2
Vanessa wrote:

You can do it at the store or with customer service by calling them. It is simple. Most service p...

Thanks, I am learning 🙂
Vanessa wrote:

You can do it at the store or with customer service by calling them. It is simple. Most service p...

Funny I called this morning several times from BC between 8:30 and 9 am and after going through the merry go round of push this button then that, I get the message to call back during normal business hours.  WTF
Userlevel 7
Badge +4
Vanessa wrote:

You can do it at the store or with customer service by calling them. It is simple. Most service p...

The automated system gives you info that doesnt require a CSR. I believe its only 3 or 4 buttons you need to press to get to waiting for a CSR and doesnt take more than a minute usually. Their hours are: Monday − Friday: 9am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm
Vanessa wrote:

You can do it at the store or with customer service by calling them. It is simple. Most service p...

Then somehow I got ahold of a nice fellow in accounting who then tried to transfer me to cancelations and he and I waited on hold 21mins and finally cancelled the phone contract.

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