There's been a bunch of topics asking if people can cancel their account online because they have left Canada or don't have access to a phone, etc. My idea is to allow this in Self Serve with some precautionary security measures in place to make sure someone doesn't get screwed over. Barring some type of technical/system limitation I'm not aware of, this should be good. 1. Have a link or button entitled "cancel a line" with a warning label or little blurb in bold letters stating that it's a serious action. There'll then be a drop down menu of the phone #s. If there's only one, then obviously this will cancel the entire account. 2. Customer has to put in the reason for cancelling. Some can be generic answers and then allow an "other" reason. Then they click submit. 3. Another warning label/flag stating that this action will cancel (NOT suspend) the line by the end of the billing cycle, the plan will be gone, any negative Tab balance will be charged out, and any positive will be lost. The the customer has to confirm again that they wish to do this and then it'll be submitted. I'm not too familiar with this, but as far as I know, the customer should be able to undo this action within 15 days.