Hi, so here's my story. I ported a landline number from Telus to my Koodo mobile account. I wasn't told that the process will prevent my current mobile number from sending/receiving texts but after reading that this is normal I waited it out. Also my voice calls still worked so I could still get by.
After 5 days my self serve account said that the port was completed. Nothing happened with my phone. My landline still works with Telus and I could still call and receive calls with my old number on my mobile phone. I scheduled a callback with a rep but due to volume I had to wait 24 hrs before I was able to get a call back. After being on hold for a very long time and being transferred a couple of times I was first told that ,yes, the transfer was completed and also that the transfer has now been cancelled. Which one it actually was could not be determined. The tech support rep said they would open a ticket and asked for a call back number. I gave him my old mobile number, which still worked at that point. While talking to the rep my phone dropped the call and a message appears saying my SIM is not provisioned for voice calls. My data stopped and it said unregistered SIM. I have tried contacting Koodo through Twitter but the messages are taking hours to be replied to.
My question is, what should I be trying to ask the reps I am speaking with? The ones I have talked to all seemed completely at a loss at what to do. I have now spent a total of about 3 hours on the phone with them and it is just getting worse. I don't know if I am asking or telling them the wrong things. Any suggestions would be helpful. I will schedule a callback, once again, with a different phone number. It has now been 7 days since I initially requested the transfer/port.
Best answer by likwid02View original