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adding account administrator


I am trying to find out if it is still possible to make someone an account administrator online. Currently my brother is the account holder. But I was given access to doing things online. And I have read previous forms saying that it can be done under "Role Management" tab in the old website under My Profile. But all I can see there is just adding a Manager and it looks like it is just for online access. So is it still possible to do it online?

8 replies

Userlevel 7
Badge +4
Hello Paul,

He can actually do more then what you are thinking. He can make changes as well!


Robert wrote:

Hello Paul,

He can actually do more then what you are thinking. He can make changes as well!
[im...

Hi Robert,
does that mean the Manager can do into a Kiosk and upgrade a phone? If so how long does making someone a Manager take to get recognized at the kiosk?
Userlevel 7
Badge +4
Robert wrote:

Hello Paul,

He can actually do more then what you are thinking. He can make changes as well!
[im...

No. The account holder must still be present to upgrade a phone at the kiosk, as it is their name on the contract and they are the ones legally responsible for the cost of the upgrade.
Robert wrote:

Hello Paul,

He can actually do more then what you are thinking. He can make changes as well!
[im...

So the only way to upgrade someone to an account administrator is by calling and having that changed over the phone?
Userlevel 7
Badge +4
Robert wrote:

Hello Paul,

He can actually do more then what you are thinking. He can make changes as well!
[im...

Are you trying to make changes in-store or online?
Robert wrote:

Hello Paul,

He can actually do more then what you are thinking. He can make changes as well!
[im...

In store. I have been told by employees at the Kiosk that my mother and myself need to be changed to an account administrator in order to be able to up grade our phone. And they have told me that it is possible to get that changed. From previous forms it seems like it is possible. 
https://community.koodomobile.com/koodo/topics/how_do_i_add_an_administrator
https://community.koodomobile.com/koodo/topics/adding-account-administrator
From these forms it looks like it was possible to have this done online. But from what everyone has been saying so far is it isn't possible online any more?
Userlevel 7
Badge +4
Robert wrote:

Hello Paul,

He can actually do more then what you are thinking. He can make changes as well!
[im...

In that case the account owner needs to call in and add you guys as authorized users
Robert wrote:

Hello Paul,

He can actually do more then what you are thinking. He can make changes as well!
[im...

Okay cool, that's what I'm trying to figure out.
Just because from those forms it sounded like it was possible. But because of how old they were I didn't think that it was possible anymore.

Thanks for all the help everyone

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