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Activation Time


I activated my pre paid sim about an hour ago. It says that my sim is "active" on my koodo profile by my phone says that I have no service. How long will it take for my sim to get activated? Or have I forgotten to do something? I have set up my account, paid for my plans and boosters too Thanks 🙂

4 replies

Userlevel 5
Try turning off the device, removing the sim, reinsert sim, and restart the device. The activation process should be 'instant'. Good luck!
Thanks! that worked. It went from "no service" to "koodo" but then I sent out 2 text messages, and now i dont have service again. Is there anything i can do about that? thanks 🙂
Userlevel 5
That's really odd. What device are you using?
I'm having the same issue

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