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Question

Activation and ported number

  • 13 September 2023
  • 3 replies
  • 23 views

I did all the needed setup on SIM and port number. Still have not got my text/email saying it completed. after nearly 6 hours no completed message and I can not setup wifi calling too.


3 replies

Userlevel 7
Badge +4

Just want to go through all the steps just to make sure.

 

So you requested in your account to port your number over from your previous carrier.

You replied yes to the authorization text on your old carriers sim.

Then you put in the Koodo sim.

 

And after those steps what exactly is happening? Reading no sim, showing the wrong number, etc?

I do not get a email saying the port is done and I can not activate wifi calling and call out on the Telus network.

Userlevel 7
Badge +4

I do not get a email saying the port is done and I can not activate wifi calling and call out on the Telus network.

Have you received the porting text from your previous carrier yet? and if you did, did you reply “yes” to it?

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