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A question about data


When I first set up my account with koodo at the store I had data blocked, I now changed my plan to a data plan but can't get data to work, I was wondering how do I get it to work?

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Userlevel 7
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Are you sure data is not still blocked? check in self serve under the add ons section.
sorry I should've specified more. I unblocked it when I changed my plan, also tried putting data roaming on to see if that'd change anything.
Userlevel 7
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Still need more info. data roaming only makes a difference if you are connected to a US tower. Is it a Koodo phone? which phone is it?
It is a koodo phone it's the Nexus S, I am in Qc, Canada. I switched my plan about a week ago.
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Tap the menu key. Tap System settings. Tap More… Tap Mobile network. Tap Access Point Names. Press the Menu button Tap New APN: Name: KOODO APN: sp.koodo.com Proxy: leave blank Port: leave blank Username: leave blank Password: leave blank Server: leave blank MMSC: http://aliasredirect.net/proxy/koodo/mmsc MMS Proxy server: 74.49.0.18 MMS Port: 80 MCC: 302 MNC: 220 Authentication type: No set APN type: No set Tap menu key, then tap Save. Tap the radio button at the right of the Koodo APN to activate data services.
Thanks man I appreciate it. I was gonna say "I" but I realize it's more you got the data to work.
Userlevel 7
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orendorff knight wrote:

Thanks man I appreciate it. I was gonna say "I" but I realize it's more you got the data to work.

Glad to help. This is a fairly common issue on the Nexus S. The original firmware was fine, but the updated versions tend to revert to the Telus APN settings instead of the Koodo ones if the phone gets reset.
orendorff knight wrote:

Thanks man I appreciate it. I was gonna say "I" but I realize it's more you got the data to work.

This is a horrible way to try to get answers!!  I've been trying for hours to get my mobile data working and it just won't work.  I'm going to have to go back to a data free plan if I can't get data to work!!

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orendorff knight wrote:

Thanks man I appreciate it. I was gonna say "I" but I realize it's more you got the data to work.

Did it ever used to work? What kind of phone do you have? What have you tried to fix it?
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orendorff knight wrote:

Thanks man I appreciate it. I was gonna say "I" but I realize it's more you got the data to work.

According to your profile, this is the first thing you have posted. On this forum, as in real life, people will not try to provide solutions until you indicate that you have a problem. In addition to Allan's questions, did you get the phone from Koodo, and did you ever have data blocked on your account?
Userlevel 7
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orendorff knight wrote:

Thanks man I appreciate it. I was gonna say "I" but I realize it's more you got the data to work.

Can you also start a new thread? This is 4 years old and not necessarily related to what your issue might be. And if you want help here, you'll need to provide more details. Of course if you just want to complain I suppose that you can do so as well.
orendorff knight wrote:

Thanks man I appreciate it. I was gonna say "I" but I realize it's more you got the data to work.

I have an LG4 phone that I've had for a year.  I updated my plan last evening and data was added, however the data will not work.  I've restarted my phone and my data is turned on.

I've been a Koodo customer for years

Also I'm a Canadian customer.
I also assumed that this was a site put on by Koodo to answer questions, I'm just frustrated with Koodo self serve as it doesn't help with problems.

Userlevel 7
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orendorff knight wrote:

Thanks man I appreciate it. I was gonna say "I" but I realize it's more you got the data to work.

If this is the first time you have had data on your plan, it is possible there is a data block added to your account to prevent you consuming data st pay-per-use rates. If this is not clear in self/serve, you’ll need to contact Koodo directly. I recommend a PM through their Facebook page or DM to their Twitter feed rather than calling *611.

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