My husband went to his father’s funeral and had no access to wifi, with many video calls to make organizing the funeral. I upgraded his data plan. Two days later he gets a Data 90% used Alert. On the self serve profile it shows the upgraded plan and I cannot do it again. The data remained at the rate of the former plan. I contacted Koodo through Facebook and chatbot to request call backs. Nine times. Not a call, not a response to the Facebook requests. My husband’s data cut off mid video call with all the family. What is going on at Koodo? Why can we not directly contact a human? This has taken hours over days. I’ve been with Koodo for many years but the is inexcusable especially at times like this.
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