Koodo Community
Question

2gb bonus not credited

  • 18 November 2020
  • 6 replies
  • 131 views

I did an upgrade and they offered a 2gb bonus with the upgrade. I was wondering when will I receive the bonus and I also want to know if KOODO has any form of human being answering questions that the stupid virtual assistant doesn t recognize.


6 replies

Userlevel 7
Badge +4

Should be right when you complete getting the deal.

 

You can get assistance here.

I did a hardware update 2 days ago; and received my new phone today.

Sent a message to Koodo support on FB to ask about the 2GB data bonus with hardware upgrade advertised 

I was refused the hardware upgrade 2GB bonus data offer unless I switch to an in-market plan.

I am on the $45/8GB migration plan with bonus data.

Is this false advertising? The agent on social media said I should read the fine prints? WT?

Is this breach of contract? as Koodo failed to live up to their advertised offer after I submitted the hardware upgrade order. :rage:

 

 

 

Userlevel 7
Badge +4

So your $45/8GB migration plan already have bonus data.

If you check Nitty gritty,  it says "Cannot be combined with other offers."...

 

 

If you check Nitty gritty,  it says "Cannot be combined with other offers."...

 

Where did see that sentence you claimed? 

 

Userlevel 7
Badge +4

Go to plan page. Scroll down on the page. You will see Nitty gritty on plan page. "1" described it.

 

Userlevel 7
Badge +4

To clarify...

The promo is not a bonus of 2gb for any or all plans. 

The promo is that these new plans shown on the website are being bumped up 2gb 

Reply