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100.00 discount


I got an email offering me a 100.00 discount  with an upgrade..yet without any conditions - you seem to say there are no details or conditions -no where does it show up nor do you offer more clarification with your link offered. Frankly I don't appreciate manipulative tactics...and it is very wasteful since when I called your customer service- they say that I can only buy accessories ?????Gees say it in the first place if that is your offer.
Look here I have no time for this marketing game. I will expect you to give me a 100 discount at my next upgrade since you promised without details.and you made me waste time figuring it out.

3 replies

Userlevel 7
Badge +4
Just seen another post and it's $100.gift that means dependent on the location you go to you could be offered accessories or a $100.gift card which is what best buy is offering. Can you post the a screen shot of the exact text you recieved minus your personal info so we can see exactly what the text states.?
Userlevel 7
Badge +4
Hi Joanna,

Thanks for your feedback! The below is an example of the email we sent selected customers. Let us know if yours states something else. There were really only one condition in addition to what you see below, which is that this offer was only available in our Koodo Shops and authorized dealers. 
[i]

[i].gifts are better than.gifs.[b]
[i] Get a $100 bonus.gift when you upgrade with Koodo.
[i] [b][i]Hi ![i]
[i]
[i] You're due for an upgrade. Once you've paid off your existing Tab balance of $XX.XX, you'll receive a $100 bonus.gift when you upgrade to any new Koodo phone on the Tab.
[i] [i]Show this email at your nearest Koodo Shop at Masonville Place, 1680 Richmond Street North to take advantage of this offer.
[i]
[i] Offer expires November 22, 2015"
1. Offer only redeemable if upgrading on Tab or Tab Plus. Offer only redeemable at a Koodo Shop or Koodo Authorized Dealer. 


Userlevel 7
Badge +4
Bernard wrote:

Hi Joanna,

Thanks for your feedback! The below is an example of the email we sent selected custo...

So it does indeed say nothing about being a cash discount at all so really your mad at your own assumption unfortunately Racine nothing that Koodo lead you to believe at all.

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