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VictimAmbassador

Samsung UI 6 Bricks Phone - blames Koodo

Without warning, or agreement, Samsung blew in with their AI called UI 6. It’s not ‘Artificially Intelligent” it’s a artificial Idiot! It brooked the phone, It used Dark Patterns to announce itself and now, can’t do any thing with it, no Icons, no swipe, keyboard, tap, nadda. Just a screen patting themselves on the back announcing AI UI 6 has taken over and can’t do plaything expept run up a bill.There a lot of couch wanna be tech telling people to do this, that or the other thing and don’t realize one can’t access anything on it. Use safe mode, swap SIMs, buty another phone and try to sell the paper weight.Samsung takes no responsibility, is unreachable, I no longer have a $1,200.00 paperweight., just payment to Koodo.I know it’s not all Koodo’s fault, but I can’t keep paying for mobile service if the phone won’t even show anything but Samsungs artificial idiot saying how smart it is.If I cancel with Koodo, do I still have to pay the fine for early cancellation? Or will I have to kee

Kevin LePapeAdvisor

Billing & Payments

Billing Correction for Easy Roam Please

On April 10th I was charged $14 for Easy Roam while driving through Midway from Nelson to Kelowna. I received 2 text messages around this time, sent nothing and made no calls. This is an ongoing problem due to insufficient network coverage along Highway 3 which parallels the border through BC. Using Airplane mode for hours is not a realistic solution. Limiting network connection is not realistic in this part of the world, It’s a Bell tower that allows reception in my home. So I look forward to this charge being reversed, please and thanks.

Alexander von WesterholtBeginner

already have an amazon prime account

I got the Amazon prime deal for 3 months for free. Now I'd like to do the stream plus deal, but it won't link my Amazon account because I have an existing account. But it wants me to get in touch with Amazon, but Amazon Says I need to get in touch with koodo...

lightcalConnector

Plans & Add-ons

stream+ disappeared on self-service adds-on without any plan changes

I had my stream+ (Netflix, Apple TV+ , discovery) adds-on paid in monthly bill for quite a while without any issue. Yesterday I could still watch my Netflix but today my Netflix account was automatically logged out and it asked me to sign up with a plan. I checked my Koodo self-service portal and find out my stream+ was removed in adds-on section, I don’t believe I cancelled it so I checked my monthly bill and it showed that my stream+ is paid upon the end of next billing cycle (11 May, 2024)I did not change any mobile plan so I suspect the Koodo’s backend removed my stream+ subscription by mistake. How can I get my subscription add-on back?

Islander GuyAdvisor

Plans & Add-ons

Looking for Help to add thevoLTE addon in Selfserve.

The addon doesn’t seem available in my self serve. Is there afix?THX

EturnipBeginner

Plans & Add-ons

Scam or legit?

I received a call from someone claiming to be from Koodo, offering me a $25 discount on the home internet plan (slightly better than the $21 discount offered online. But only available over the phone). I told him I would prefer to contact koodo directly as I'm uncomfortable giving out any personal information over a cold call. Is this legit? He scheduled a callback for tomorrow but I'm wary it might be a scam. Is this legit? Is there a number I can use to reach koodo directly?

imp16900Beginner

Billing & Payments

Contact email from Koodo

I would like to know the contact email from Koodo. They promised to figure out my issue and send me back the result. But it has been 3 weeks, I didn’t get any reply.

StephanieBeginner

Billing & Payments

I was charged for sending texts to the US and can't figure out which number(s) they are. Is there a way to find out?

In my April-May statement I was charged for 2 text messages to the US and 1 international textAnd September-October statement I was charged for 5 messages to the US.I don’t see any USA/etc phone numbers in my list of people that I texted during those times… Is there a way to find out which numbers they were?

adil.d.ilyasBeginner

Plans & Add-ons

No Change Plan options

Hi Koodo Rep, I wanted to change my plan since currently i am being charged 65CAD for a 4g plan. I tried changing it but all the options i see are 65 for 100GB and 65 for 75GB something like that. I barely use 10GB of data and want to reduce my phone bill. I need a cheaper plan but I can't see anything else. I like kodoo service and don't want to switch to another carrier if I don't have to.

CounouBeginner

Billing & Payments

Subscription coupon code trouble!!!

Can someone HELP me with the promo code: STREAMSPECIALKM24 Yesterday i tried to use the promo code without success, but thought that the code might be processed on my credit card payment! I called KOODO and spent hours with the person yesterday without success! The customer service rep. called me back today without success!!! We cancelled my subscription service stream plus basic, but not able to redo a new subscription trying the promo code again. I do not have the service anymore and would like to get it with promo code for 10 dollars a month!!! So far this is very time consuming and disappointing!!! PLEASE HELP ME SOMEONE, Thank You!!! Cornell

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The place to ask all of your phone related questions

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328 topics
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Tips, Tricks & Troubleshooting

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The place to ask all of your Koodo related questions

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Billing & Payments

1163 topics
4512 Replies

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Plans & Add-ons

1135 topics
4298 Replies

Self Serve

517 topics
2117 Replies

Prepaid

327 topics
1387 Replies

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970 topics
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VictimAmbassador

Samsung UI 6 Bricks Phone - blames Koodo

Without warning, or agreement, Samsung blew in with their AI called UI 6. It’s not ‘Artificially Intelligent” it’s a artificial Idiot! It brooked the phone, It used Dark Patterns to announce itself and now, can’t do any thing with it, no Icons, no swipe, keyboard, tap, nadda. Just a screen patting themselves on the back announcing AI UI 6 has taken over and can’t do plaything expept run up a bill.There a lot of couch wanna be tech telling people to do this, that or the other thing and don’t realize one can’t access anything on it. Use safe mode, swap SIMs, buty another phone and try to sell the paper weight.Samsung takes no responsibility, is unreachable, I no longer have a $1,200.00 paperweight., just payment to Koodo.I know it’s not all Koodo’s fault, but I can’t keep paying for mobile service if the phone won’t even show anything but Samsungs artificial idiot saying how smart it is.If I cancel with Koodo, do I still have to pay the fine for early cancellation? Or will I have to kee

Kevin LePapeAdvisor

Billing & Payments

Billing Correction for Easy Roam Please

On April 10th I was charged $14 for Easy Roam while driving through Midway from Nelson to Kelowna. I received 2 text messages around this time, sent nothing and made no calls. This is an ongoing problem due to insufficient network coverage along Highway 3 which parallels the border through BC. Using Airplane mode for hours is not a realistic solution. Limiting network connection is not realistic in this part of the world, It’s a Bell tower that allows reception in my home. So I look forward to this charge being reversed, please and thanks.

Alexander von WesterholtBeginner

already have an amazon prime account

I got the Amazon prime deal for 3 months for free. Now I'd like to do the stream plus deal, but it won't link my Amazon account because I have an existing account. But it wants me to get in touch with Amazon, but Amazon Says I need to get in touch with koodo...

lightcalConnector

Plans & Add-ons

stream+ disappeared on self-service adds-on without any plan changes

I had my stream+ (Netflix, Apple TV+ , discovery) adds-on paid in monthly bill for quite a while without any issue. Yesterday I could still watch my Netflix but today my Netflix account was automatically logged out and it asked me to sign up with a plan. I checked my Koodo self-service portal and find out my stream+ was removed in adds-on section, I don’t believe I cancelled it so I checked my monthly bill and it showed that my stream+ is paid upon the end of next billing cycle (11 May, 2024)I did not change any mobile plan so I suspect the Koodo’s backend removed my stream+ subscription by mistake. How can I get my subscription add-on back?

Islander GuyAdvisor

Plans & Add-ons

Looking for Help to add thevoLTE addon in Selfserve.

The addon doesn’t seem available in my self serve. Is there afix?THX

EturnipBeginner

Plans & Add-ons

Scam or legit?

I received a call from someone claiming to be from Koodo, offering me a $25 discount on the home internet plan (slightly better than the $21 discount offered online. But only available over the phone). I told him I would prefer to contact koodo directly as I'm uncomfortable giving out any personal information over a cold call. Is this legit? He scheduled a callback for tomorrow but I'm wary it might be a scam. Is this legit? Is there a number I can use to reach koodo directly?

imp16900Beginner

Billing & Payments

Contact email from Koodo

I would like to know the contact email from Koodo. They promised to figure out my issue and send me back the result. But it has been 3 weeks, I didn’t get any reply.

StephanieBeginner

Billing & Payments

I was charged for sending texts to the US and can't figure out which number(s) they are. Is there a way to find out?

In my April-May statement I was charged for 2 text messages to the US and 1 international textAnd September-October statement I was charged for 5 messages to the US.I don’t see any USA/etc phone numbers in my list of people that I texted during those times… Is there a way to find out which numbers they were?

CounouBeginner

Billing & Payments

Subscription coupon code trouble!!!

Can someone HELP me with the promo code: STREAMSPECIALKM24 Yesterday i tried to use the promo code without success, but thought that the code might be processed on my credit card payment! I called KOODO and spent hours with the person yesterday without success! The customer service rep. called me back today without success!!! We cancelled my subscription service stream plus basic, but not able to redo a new subscription trying the promo code again. I do not have the service anymore and would like to get it with promo code for 10 dollars a month!!! So far this is very time consuming and disappointing!!! PLEASE HELP ME SOMEONE, Thank You!!! Cornell

Kennedy3Beginner

Purchases & Returns

not going to be home/wrong apartment number

I ordered a phone a couple days ago, I put the address on my ID cause I assumed I would pick up the order at an access point. I moved from that apartment into the one below it. So my ID says 2 and the one I live in currently is 1. I'm also going to be gone the whole day of delivery which is the 17th. Koodo has made it so it cannot be delivered anywhere except the original address, which is my neighbor. I'm just so frusterated and worried I'm not going to get my phone. I set up a callback with koodo for the morning so hopefully they can change the shipping address and day, or let me pick up the item at a access point preferably.

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