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Lisa DewaillyBeginner

Billing & Payments

mon adresse a changé

Je veux signaler un changement d’adresse

Dgirl_88Beginner

stream+

I currently have prime with added subscriptions, if I sign up for stream+ do I still keep those extras?

apaterBeginner

Tips, Tricks & Troubleshooting

Lost 5G connectivity

Sometime in the last week my phone devolved to 4G, perhaps around the time that I received a bunch of Android updates. My phone runs the latest Android 13 release. How do I get 5G back?

Khen HBeginner

Billing & Payments

CHARGED ROAMING IN NIAGARA FALLS, ON

Account #******09I was charged roaming and long distance while in Canada. please help!

CCCC09Connector

Swicth to Virgin, better plans.Proposed

My dudes! Switch to Virgin, they have cheaper plans! Been with Koodo almost a decade, realized what a total rip-off they are--I feel so dumb! Please don’t waste as many years as I did...

CanaryAgilityCashBeginner

Plans & Add-ons

Postpaid or Prepaid? Which is better?

I’m curious which one is better for Koodo. I currently am on Koodo prepaid and I’m not impressed with data performance so I’m wondering if Koodo postpaid would be any better?

StreamPlusIssuesOrganizer

Incorrect Tax on Stream+ Billing

Just recently signed up for Stream+ and noticed that my bill includes HST at 13% despite me being located (and having all of my accounts with Koodo) in a province that has only GST. Trying to get this issue resolved and the over billing refunded/credited. Seems odd to post this here, but not sure how else to proceed - don’t see any way to address Stream+ specific help, but calling in the Koodo agents weren’t able to see my Stream+ receipts or information.

JRIBeginner

What if I need a new coax cable run to my home?

I would like to switch over to Koodo internet, the only thing stopping me is that I need my router to be in a different room than it is currently. Is it possible to get a technician through Koodo to run a new cable?

IgerConnector

Tips, Tricks & Troubleshooting

internet speed

Finally connected all devices to new Koodo home internet . Run speed test this are the results 3.60Mbps download29.0Mbps uploadIt should be “up to 100” Why it so slow? What could the reason?

RhynoMember

50gb free data

Received this text today and it seems legit, but it also seems to good to be true. In that case it usually is. Anybody else receive this offer? The email at the end seems suspect. Koodo: Hey Ryan! This summer is gearing up to be your best summer yet! To thank you for being amazing, Koodo is gifting you with 50GB of additional monthly data, on us! Stream your favorite shows, video call with friends, and share your pictures and videos without the worry of hitting your limit. Just reply "DATA" to get 50GB of additional data added to your plan every month for FREE. We'll be in touch in the coming weeks with some additional deals, so make sure to keep an eye out for our call!Conditions Apply. Bonus data will remain on the account as long as you maintain the same plan. You're included on the list for Koodo offers and deals. Reply unsubscribe to opt out or visit https://koo.do/unsub.

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

Purchases & Returns

334 topics
1027 Replies

Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

869 topics
3650 Replies

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

Billing & Payments

1174 topics
4565 Replies

Plans & Add-ons

Plans & Add-ons

1140 topics
4317 Replies

Self Serve

523 topics
2127 Replies

Prepaid

329 topics
1389 Replies

Other

975 topics
3791 Replies

Lisa DewaillyBeginner

Billing & Payments

mon adresse a changé

Je veux signaler un changement d’adresse

Dgirl_88Beginner

stream+

I currently have prime with added subscriptions, if I sign up for stream+ do I still keep those extras?

apaterBeginner

Tips, Tricks & Troubleshooting

Lost 5G connectivity

Sometime in the last week my phone devolved to 4G, perhaps around the time that I received a bunch of Android updates. My phone runs the latest Android 13 release. How do I get 5G back?

Khen HBeginner

Billing & Payments

CHARGED ROAMING IN NIAGARA FALLS, ON

Account #******09I was charged roaming and long distance while in Canada. please help!

StreamPlusIssuesOrganizer

Incorrect Tax on Stream+ Billing

Just recently signed up for Stream+ and noticed that my bill includes HST at 13% despite me being located (and having all of my accounts with Koodo) in a province that has only GST. Trying to get this issue resolved and the over billing refunded/credited. Seems odd to post this here, but not sure how else to proceed - don’t see any way to address Stream+ specific help, but calling in the Koodo agents weren’t able to see my Stream+ receipts or information.

JRIBeginner

What if I need a new coax cable run to my home?

I would like to switch over to Koodo internet, the only thing stopping me is that I need my router to be in a different room than it is currently. Is it possible to get a technician through Koodo to run a new cable?

IgerConnector

Tips, Tricks & Troubleshooting

internet speed

Finally connected all devices to new Koodo home internet . Run speed test this are the results 3.60Mbps download29.0Mbps uploadIt should be “up to 100” Why it so slow? What could the reason?

RhynoMember

50gb free data

Received this text today and it seems legit, but it also seems to good to be true. In that case it usually is. Anybody else receive this offer? The email at the end seems suspect. Koodo: Hey Ryan! This summer is gearing up to be your best summer yet! To thank you for being amazing, Koodo is gifting you with 50GB of additional monthly data, on us! Stream your favorite shows, video call with friends, and share your pictures and videos without the worry of hitting your limit. Just reply "DATA" to get 50GB of additional data added to your plan every month for FREE. We'll be in touch in the coming weeks with some additional deals, so make sure to keep an eye out for our call!Conditions Apply. Bonus data will remain on the account as long as you maintain the same plan. You're included on the list for Koodo offers and deals. Reply unsubscribe to opt out or visit https://koo.do/unsub.

AbdulaiBeginner

not receiving text messages

For some days now, anytime I want to verify something, it says sent to my phone number but i never receive the number. My phone number is correct. so what is really happening?

sgalligan94Beginner

Billing & Payments

Charged for roaming on Vancouver Island

I've been charged $14 for Roaming while visiting Vancouver Island.What's the quickest way to get this reversed?

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