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apaterBeginner

Tips, Tricks & Troubleshooting

Lost 5G connectivity

Sometime in the last week my phone devolved to 4G, perhaps around the time that I received a bunch of Android updates. My phone runs the latest Android 13 release. How do I get 5G back?

JodazBeginner

Tips, Tricks & Troubleshooting

Phone not working in parts of my apartment

HelloI have a Samsung Galaxy S21 phone and I’m on the 5G network with Koodo. I live in a small 1-bedroom apt in a highrise building in downtown Toronto and strangely, my phone doesn’t work in parts of my living room which is small. It doesn’t work in the kitchen/dining area and sometimes doesn’t even ring. I only know if someone has called me if they leave a voicemail. In the living area, my voice cuts out depending on where I’m sitting. I have to sit in an armchair close to the balcony to have a conversation. The apt is only 650 sq ft and it’s ridiculous that I don’t get signal in parts of it. I’m wondering who I could talk to and if anyone else has experienced this problem. I would appreciate any thoughts on why this might be happening. I don’t have any problems outside of my apt.

Plans & Add-ons

Phone calls for an extra line promotiop

I’ve been getting calls from a supposed Koodo agent wanting me to add an extra line to my phone.Is this legit?

VictimAmbassador

Samsung UI 6 Bricks Phone - blames Koodo

Without warning, or agreement, Samsung blew in with their AI called UI 6. It’s not ‘Artificially Intelligent” it’s a artificial Idiot! It brooked the phone, It used Dark Patterns to announce itself and now, can’t do any thing with it, no Icons, no swipe, keyboard, tap, nadda. Just a screen patting themselves on the back announcing AI UI 6 has taken over and can’t do plaything expept run up a bill.There a lot of couch wanna be tech telling people to do this, that or the other thing and don’t realize one can’t access anything on it. Use safe mode, swap SIMs, buty another phone and try to sell the paper weight.Samsung takes no responsibility, is unreachable, I no longer have a $1,200.00 paperweight., just payment to Koodo.I know it’s not all Koodo’s fault, but I can’t keep paying for mobile service if the phone won’t even show anything but Samsungs artificial idiot saying how smart it is.If I cancel with Koodo, do I still have to pay the fine for early cancellation? Or will I have to kee

Ancient OneNew Member

What TV with Koodo Internetrs

I have seen the offers for Internet Service from Koodo, and I am tempted to move away from my current provider …. but what do folks use for TV services. Are you forced to go back the Bell or Rogers? I have anApple TV device, does that work with Koodo?

g-forceConnector

Plans & Add-ons

I don't get it. why is Koodo call back either going straight to voicemail or hanging up on me when I press 1?!

I have scheduled multiple call backs from Koodo to solve an issue about a text offer that is not appearing in my account. I can’t get the calls actually answered.On one Koodo phone line it goes straight to voicemail EVERY time and Koodo’s # is NOT blocked.On my other Koodo phone line...EVERY time I answer the phone (say hello) and the voice prompts me to enter 1 , I press 1 to talk to a rep, I get hung up on!Totally frustrating.Can someone please call me directly or PM me a # I can call to speak to someone, Thanks.

AbdulaiBeginner

not receiving text messages

For some days now, anytime I want to verify something, it says sent to my phone number but i never receive the number. My phone number is correct. so what is really happening?

Lisa DewaillyBeginner

Billing & Payments

mon adresse a changé

Je veux signaler un changement d’adresse

Dgirl_88Beginner

stream+

I currently have prime with added subscriptions, if I sign up for stream+ do I still keep those extras?

Khen HBeginner

Billing & Payments

CHARGED ROAMING IN NIAGARA FALLS, ON

Account #******09I was charged roaming and long distance while in Canada. please help!

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apaterBeginner

Tips, Tricks & Troubleshooting

Lost 5G connectivity

Sometime in the last week my phone devolved to 4G, perhaps around the time that I received a bunch of Android updates. My phone runs the latest Android 13 release. How do I get 5G back?

JodazBeginner

Tips, Tricks & Troubleshooting

Phone not working in parts of my apartment

HelloI have a Samsung Galaxy S21 phone and I’m on the 5G network with Koodo. I live in a small 1-bedroom apt in a highrise building in downtown Toronto and strangely, my phone doesn’t work in parts of my living room which is small. It doesn’t work in the kitchen/dining area and sometimes doesn’t even ring. I only know if someone has called me if they leave a voicemail. In the living area, my voice cuts out depending on where I’m sitting. I have to sit in an armchair close to the balcony to have a conversation. The apt is only 650 sq ft and it’s ridiculous that I don’t get signal in parts of it. I’m wondering who I could talk to and if anyone else has experienced this problem. I would appreciate any thoughts on why this might be happening. I don’t have any problems outside of my apt.

Plans & Add-ons

Phone calls for an extra line promotiop

I’ve been getting calls from a supposed Koodo agent wanting me to add an extra line to my phone.Is this legit?

Ancient OneNew Member

What TV with Koodo Internetrs

I have seen the offers for Internet Service from Koodo, and I am tempted to move away from my current provider …. but what do folks use for TV services. Are you forced to go back the Bell or Rogers? I have anApple TV device, does that work with Koodo?

g-forceConnector

Plans & Add-ons

I don't get it. why is Koodo call back either going straight to voicemail or hanging up on me when I press 1?!

I have scheduled multiple call backs from Koodo to solve an issue about a text offer that is not appearing in my account. I can’t get the calls actually answered.On one Koodo phone line it goes straight to voicemail EVERY time and Koodo’s # is NOT blocked.On my other Koodo phone line...EVERY time I answer the phone (say hello) and the voice prompts me to enter 1 , I press 1 to talk to a rep, I get hung up on!Totally frustrating.Can someone please call me directly or PM me a # I can call to speak to someone, Thanks.

AbdulaiBeginner

not receiving text messages

For some days now, anytime I want to verify something, it says sent to my phone number but i never receive the number. My phone number is correct. so what is really happening?

Lisa DewaillyBeginner

Billing & Payments

mon adresse a changé

Je veux signaler un changement d’adresse

Dgirl_88Beginner

stream+

I currently have prime with added subscriptions, if I sign up for stream+ do I still keep those extras?

Khen HBeginner

Billing & Payments

CHARGED ROAMING IN NIAGARA FALLS, ON

Account #******09I was charged roaming and long distance while in Canada. please help!

StreamPlusIssuesOrganizer

Incorrect Tax on Stream+ Billing

Just recently signed up for Stream+ and noticed that my bill includes HST at 13% despite me being located (and having all of my accounts with Koodo) in a province that has only GST. Trying to get this issue resolved and the over billing refunded/credited. Seems odd to post this here, but not sure how else to proceed - don’t see any way to address Stream+ specific help, but calling in the Koodo agents weren’t able to see my Stream+ receipts or information.

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