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Islander GuyAdvisor

Plans & Add-ons

Looking for Help to add thevoLTE addon in Selfserve.

The addon doesn’t seem available in my self serve. Is there afix?THX

cherylgBeginner

Billing & Payments

Charged For Easy Roam While in Mexico But Phone Was Not Used

I was in Mexico for the last week of March. I had data roaming set to “Off” on my cell plan on my iPhone. I also did not answer my phone and I did not send a text that was a regular SMS “green” text on my phone. I did utilize iMessage and WhatsApp while using the resort’s WiFi and I had also purchased a data-only eSIM for Mexico which was to cover me while I was down there just in case I needed data. However, I was never out of wifi the entire time as I didn’t leave the resort. I have received my Koodo bill and 4 of the 8 days I was in the country have the $16 charge for Easy Roam. How can I see what would have triggered the charge?

outlook0126Beginner

Billing & Payments

Why my account is charged for NSF $25? Even though it's already paid?

Why my account is charged for NSF $25? Even though it's already paid?

IgerConnector

Tips, Tricks & Troubleshooting

Connecting internet to a multiple desk top computers, no wifi

How would I connect 4 computers and IP phone to Koodo modem? The one I was using till now has multiple connections

RozieNew Member

Billing & Payments

I live near the US border and was charged roaming while at home.

Hello, I live near the U.S. border and was charged the roaming fee when I was in my living room and clearly wasn’t in the U.S.I have been with KOODO for 10+ years and lived in my home for 6+ years and never had to deal with a rogue roaming fee. It has already been billed out and I would like the charge reversed/credited. Thank you.

StephanieBeginner

Billing & Payments

I was charged for sending texts to the US and can't figure out which number(s) they are. Is there a way to find out?

In my April-May statement I was charged for 2 text messages to the US and 1 international textAnd September-October statement I was charged for 5 messages to the US.I don’t see any USA/etc phone numbers in my list of people that I texted during those times… Is there a way to find out which numbers they were?

CounouBeginner

Billing & Payments

Subscription coupon code trouble!!!

Can someone HELP me with the promo code: STREAMSPECIALKM24 Yesterday i tried to use the promo code without success, but thought that the code might be processed on my credit card payment! I called KOODO and spent hours with the person yesterday without success! The customer service rep. called me back today without success!!! We cancelled my subscription service stream plus basic, but not able to redo a new subscription trying the promo code again. I do not have the service anymore and would like to get it with promo code for 10 dollars a month!!! So far this is very time consuming and disappointing!!! PLEASE HELP ME SOMEONE, Thank You!!! Cornell

fabiola kopanskiBeginner

Billing & Payments

svp verifier ma facture, il y des frais de trop!

j’ai des frais de trop sur ma facture, j’ai deja payé le mois avant, j’ai vérifié sur ma banque le paiement est la, alors svp de retirer les frais de plus, mon forfait est 35$ par mois merci

VictimAmbassador

Samsung UI 6 Bricks Phone - blames Koodo

Without warning, or agreement, Samsung blew in with their AI called UI 6. It’s not ‘Artificially Intelligent” it’s a artificial Idiot! It brooked the phone, It used Dark Patterns to announce itself and now, can’t do any thing with it, no Icons, no swipe, keyboard, tap, nadda. Just a screen patting themselves on the back announcing AI UI 6 has taken over and can’t do plaything expept run up a bill.There a lot of couch wanna be tech telling people to do this, that or the other thing and don’t realize one can’t access anything on it. Use safe mode, swap SIMs, buty another phone and try to sell the paper weight.Samsung takes no responsibility, is unreachable, I no longer have a $1,200.00 paperweight., just payment to Koodo.I know it’s not all Koodo’s fault, but I can’t keep paying for mobile service if the phone won’t even show anything but Samsungs artificial idiot saying how smart it is.If I cancel with Koodo, do I still have to pay the fine for early cancellation? Or will I have to kee

Mr. KBeginner

Billing & Payments

Need refund for Stream+ paid by non phone users

Hi,Posting this for a friend as he doesn’t have a Koodo account. Tried getting the Stream+ subscriptions online but didn’t get any activation email despite payment made. Need either the subscription or process refund. How do I get in touch with a live agent who can sort this out? Thanks

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The place to ask all of your phone related questions

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328 topics
1022 Replies

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Tips, Tricks & Troubleshooting

864 topics
3628 Replies

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The place to ask all of your Koodo related questions

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1168 topics
4520 Replies

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Plans & Add-ons

1135 topics
4301 Replies

Self Serve

517 topics
2117 Replies

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327 topics
1387 Replies

Other

970 topics
3775 Replies

Islander GuyAdvisor

Plans & Add-ons

Looking for Help to add thevoLTE addon in Selfserve.

The addon doesn’t seem available in my self serve. Is there afix?THX

cherylgBeginner

Billing & Payments

Charged For Easy Roam While in Mexico But Phone Was Not Used

I was in Mexico for the last week of March. I had data roaming set to “Off” on my cell plan on my iPhone. I also did not answer my phone and I did not send a text that was a regular SMS “green” text on my phone. I did utilize iMessage and WhatsApp while using the resort’s WiFi and I had also purchased a data-only eSIM for Mexico which was to cover me while I was down there just in case I needed data. However, I was never out of wifi the entire time as I didn’t leave the resort. I have received my Koodo bill and 4 of the 8 days I was in the country have the $16 charge for Easy Roam. How can I see what would have triggered the charge?

outlook0126Beginner

Billing & Payments

Why my account is charged for NSF $25? Even though it's already paid?

Why my account is charged for NSF $25? Even though it's already paid?

IgerConnector

Tips, Tricks & Troubleshooting

Connecting internet to a multiple desk top computers, no wifi

How would I connect 4 computers and IP phone to Koodo modem? The one I was using till now has multiple connections

RozieNew Member

Billing & Payments

I live near the US border and was charged roaming while at home.

Hello, I live near the U.S. border and was charged the roaming fee when I was in my living room and clearly wasn’t in the U.S.I have been with KOODO for 10+ years and lived in my home for 6+ years and never had to deal with a rogue roaming fee. It has already been billed out and I would like the charge reversed/credited. Thank you.

StephanieBeginner

Billing & Payments

I was charged for sending texts to the US and can't figure out which number(s) they are. Is there a way to find out?

In my April-May statement I was charged for 2 text messages to the US and 1 international textAnd September-October statement I was charged for 5 messages to the US.I don’t see any USA/etc phone numbers in my list of people that I texted during those times… Is there a way to find out which numbers they were?

CounouBeginner

Billing & Payments

Subscription coupon code trouble!!!

Can someone HELP me with the promo code: STREAMSPECIALKM24 Yesterday i tried to use the promo code without success, but thought that the code might be processed on my credit card payment! I called KOODO and spent hours with the person yesterday without success! The customer service rep. called me back today without success!!! We cancelled my subscription service stream plus basic, but not able to redo a new subscription trying the promo code again. I do not have the service anymore and would like to get it with promo code for 10 dollars a month!!! So far this is very time consuming and disappointing!!! PLEASE HELP ME SOMEONE, Thank You!!! Cornell

fabiola kopanskiBeginner

Billing & Payments

svp verifier ma facture, il y des frais de trop!

j’ai des frais de trop sur ma facture, j’ai deja payé le mois avant, j’ai vérifié sur ma banque le paiement est la, alors svp de retirer les frais de plus, mon forfait est 35$ par mois merci

VictimAmbassador

Samsung UI 6 Bricks Phone - blames Koodo

Without warning, or agreement, Samsung blew in with their AI called UI 6. It’s not ‘Artificially Intelligent” it’s a artificial Idiot! It brooked the phone, It used Dark Patterns to announce itself and now, can’t do any thing with it, no Icons, no swipe, keyboard, tap, nadda. Just a screen patting themselves on the back announcing AI UI 6 has taken over and can’t do plaything expept run up a bill.There a lot of couch wanna be tech telling people to do this, that or the other thing and don’t realize one can’t access anything on it. Use safe mode, swap SIMs, buty another phone and try to sell the paper weight.Samsung takes no responsibility, is unreachable, I no longer have a $1,200.00 paperweight., just payment to Koodo.I know it’s not all Koodo’s fault, but I can’t keep paying for mobile service if the phone won’t even show anything but Samsungs artificial idiot saying how smart it is.If I cancel with Koodo, do I still have to pay the fine for early cancellation? Or will I have to kee

Mr. KBeginner

Billing & Payments

Need refund for Stream+ paid by non phone users

Hi,Posting this for a friend as he doesn’t have a Koodo account. Tried getting the Stream+ subscriptions online but didn’t get any activation email despite payment made. Need either the subscription or process refund. How do I get in touch with a live agent who can sort this out? Thanks

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