Koodo Community

en

/

Phones Plans NEW! Koodo Internet Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage Wireless Home Phone

- - Knowledge base
Updates
Ideas

Welcome to the Koodo Community

92,654 Topics
430,826 Replies
166,556 Members

Support Articles

New to Koodo

12 Articles

Online Orders

4 Articles

Device & Phone Support

15 Articles

Plans & Services

14 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

Chill75Beginner

Plans & Add-ons

Choose your perk

I’m trying to choose a perk but only have the first two options and I would like the unlimited data

raptorfan2.0Beginner

Switching Companies but Keep Number

Hello,I want to port my current Koodo prepaid number to another company. But doing so will close my account and I’ll lose my addons. Is it possible for me to port my number while getting a new number for Koodo, allowing me to keep my Koodo addons?

selfselfselfMember

Billing & Payments

Why did you increase the rate plan without customer consent?

Why did you increase the rate plan without customer consent? My wife and I signed up for the 3450GB UL Can Min SFD (4G Speed) plan. Why did you change the plan to 3950GB UL Can Min SFD (4G Speed) at $39.00 without customer consent and charge an additional fee? Can I report it for violating the Personal Information Protection Act?koodo changed the our family phone plan without consent and charged a high cost.Is this how the Kudo group is supposed to be?

RhynoMember

50gb free data

Received this text today and it seems legit, but it also seems to good to be true. In that case it usually is. Anybody else receive this offer? The email at the end seems suspect. Koodo: Hey Ryan! This summer is gearing up to be your best summer yet! To thank you for being amazing, Koodo is gifting you with 50GB of additional monthly data, on us! Stream your favorite shows, video call with friends, and share your pictures and videos without the worry of hitting your limit. Just reply "DATA" to get 50GB of additional data added to your plan every month for FREE. We'll be in touch in the coming weeks with some additional deals, so make sure to keep an eye out for our call!Conditions Apply. Bonus data will remain on the account as long as you maintain the same plan. You're included on the list for Koodo offers and deals. Reply unsubscribe to opt out or visit https://koo.do/unsub.

Plans & Add-ons

Phone calls for an extra line promotiop

I’ve been getting calls from a supposed Koodo agent wanting me to add an extra line to my phone.Is this legit?

sgalligan94Beginner

Billing & Payments

Charged for roaming on Vancouver Island

I've been charged $14 for Roaming while visiting Vancouver Island.What's the quickest way to get this reversed?

apaterBeginner

Tips, Tricks & Troubleshooting

Lost 5G connectivity

Sometime in the last week my phone devolved to 4G, perhaps around the time that I received a bunch of Android updates. My phone runs the latest Android 13 release. How do I get 5G back?

JodazBeginner

Tips, Tricks & Troubleshooting

Phone not working in parts of my apartment

HelloI have a Samsung Galaxy S21 phone and I’m on the 5G network with Koodo. I live in a small 1-bedroom apt in a highrise building in downtown Toronto and strangely, my phone doesn’t work in parts of my living room which is small. It doesn’t work in the kitchen/dining area and sometimes doesn’t even ring. I only know if someone has called me if they leave a voicemail. In the living area, my voice cuts out depending on where I’m sitting. I have to sit in an armchair close to the balcony to have a conversation. The apt is only 650 sq ft and it’s ridiculous that I don’t get signal in parts of it. I’m wondering who I could talk to and if anyone else has experienced this problem. I would appreciate any thoughts on why this might be happening. I don’t have any problems outside of my apt.

VictimAmbassador

Samsung UI 6 Bricks Phone - blames Koodo

Without warning, or agreement, Samsung blew in with their AI called UI 6. It’s not ‘Artificially Intelligent” it’s a artificial Idiot! It brooked the phone, It used Dark Patterns to announce itself and now, can’t do any thing with it, no Icons, no swipe, keyboard, tap, nadda. Just a screen patting themselves on the back announcing AI UI 6 has taken over and can’t do plaything expept run up a bill.There a lot of couch wanna be tech telling people to do this, that or the other thing and don’t realize one can’t access anything on it. Use safe mode, swap SIMs, buty another phone and try to sell the paper weight.Samsung takes no responsibility, is unreachable, I no longer have a $1,200.00 paperweight., just payment to Koodo.I know it’s not all Koodo’s fault, but I can’t keep paying for mobile service if the phone won’t even show anything but Samsungs artificial idiot saying how smart it is.If I cancel with Koodo, do I still have to pay the fine for early cancellation? Or will I have to kee

Ancient OneNew Member

What TV with Koodo Internetrs

I have seen the offers for Internet Service from Koodo, and I am tempted to move away from my current provider …. but what do folks use for TV services. Are you forced to go back the Bell or Rogers? I have anApple TV device, does that work with Koodo?

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

Purchases & Returns

334 topics
1027 Replies

Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

870 topics
3652 Replies

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

Billing & Payments

1175 topics
4569 Replies

Plans & Add-ons

Plans & Add-ons

1141 topics
4323 Replies

Self Serve

523 topics
2129 Replies

Prepaid

329 topics
1389 Replies

Other

975 topics
3795 Replies

Chill75Beginner

Plans & Add-ons

Choose your perk

I’m trying to choose a perk but only have the first two options and I would like the unlimited data

raptorfan2.0Beginner

Switching Companies but Keep Number

Hello,I want to port my current Koodo prepaid number to another company. But doing so will close my account and I’ll lose my addons. Is it possible for me to port my number while getting a new number for Koodo, allowing me to keep my Koodo addons?

selfselfselfMember

Billing & Payments

Why did you increase the rate plan without customer consent?

Why did you increase the rate plan without customer consent? My wife and I signed up for the 3450GB UL Can Min SFD (4G Speed) plan. Why did you change the plan to 3950GB UL Can Min SFD (4G Speed) at $39.00 without customer consent and charge an additional fee? Can I report it for violating the Personal Information Protection Act?koodo changed the our family phone plan without consent and charged a high cost.Is this how the Kudo group is supposed to be?

RhynoMember

50gb free data

Received this text today and it seems legit, but it also seems to good to be true. In that case it usually is. Anybody else receive this offer? The email at the end seems suspect. Koodo: Hey Ryan! This summer is gearing up to be your best summer yet! To thank you for being amazing, Koodo is gifting you with 50GB of additional monthly data, on us! Stream your favorite shows, video call with friends, and share your pictures and videos without the worry of hitting your limit. Just reply "DATA" to get 50GB of additional data added to your plan every month for FREE. We'll be in touch in the coming weeks with some additional deals, so make sure to keep an eye out for our call!Conditions Apply. Bonus data will remain on the account as long as you maintain the same plan. You're included on the list for Koodo offers and deals. Reply unsubscribe to opt out or visit https://koo.do/unsub.

Plans & Add-ons

Phone calls for an extra line promotiop

I’ve been getting calls from a supposed Koodo agent wanting me to add an extra line to my phone.Is this legit?

sgalligan94Beginner

Billing & Payments

Charged for roaming on Vancouver Island

I've been charged $14 for Roaming while visiting Vancouver Island.What's the quickest way to get this reversed?

apaterBeginner

Tips, Tricks & Troubleshooting

Lost 5G connectivity

Sometime in the last week my phone devolved to 4G, perhaps around the time that I received a bunch of Android updates. My phone runs the latest Android 13 release. How do I get 5G back?

JodazBeginner

Tips, Tricks & Troubleshooting

Phone not working in parts of my apartment

HelloI have a Samsung Galaxy S21 phone and I’m on the 5G network with Koodo. I live in a small 1-bedroom apt in a highrise building in downtown Toronto and strangely, my phone doesn’t work in parts of my living room which is small. It doesn’t work in the kitchen/dining area and sometimes doesn’t even ring. I only know if someone has called me if they leave a voicemail. In the living area, my voice cuts out depending on where I’m sitting. I have to sit in an armchair close to the balcony to have a conversation. The apt is only 650 sq ft and it’s ridiculous that I don’t get signal in parts of it. I’m wondering who I could talk to and if anyone else has experienced this problem. I would appreciate any thoughts on why this might be happening. I don’t have any problems outside of my apt.

Ancient OneNew Member

What TV with Koodo Internetrs

I have seen the offers for Internet Service from Koodo, and I am tempted to move away from my current provider …. but what do folks use for TV services. Are you forced to go back the Bell or Rogers? I have anApple TV device, does that work with Koodo?

g-forceConnector

Plans & Add-ons

I don't get it. why is Koodo call back either going straight to voicemail or hanging up on me when I press 1?!

I have scheduled multiple call backs from Koodo to solve an issue about a text offer that is not appearing in my account. I can’t get the calls actually answered.On one Koodo phone line it goes straight to voicemail EVERY time and Koodo’s # is NOT blocked.On my other Koodo phone line...EVERY time I answer the phone (say hello) and the voice prompts me to enter 1 , I press 1 to talk to a rep, I get hung up on!Totally frustrating.Can someone please call me directly or PM me a # I can call to speak to someone, Thanks.

Leaderboard

Show full leaderboard

Show full leaderboard

Powered by Gainsight

Terms & Conditions

Koodo Community

CRTC Wireless Code

©2023 Koodo Mobile. Privacy & Legal

Sign up

Already have an account? Login

Login using your Koodo Self Serve Login using Facebook

or

Username *

E-mail address *

City

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Login using your Koodo Self Serve Login using Facebook

or

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK