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JactricBeginner

Tips, Tricks & Troubleshooting

Transfee Texts without old fone

Hey allHubby ran over his fone and now won't turn on. Took sim card out and put in an old phone he had. He can use this fone to make and receive text messages and phone calls from his number but doesn't have any record of texts for last two years. As I can't power up the phone he ran over..is there anyway to transfer texts without phone?

caspringOrganizer

Billing & Payments

scam & privacy

My Koodo account & phone itself has been hijacked for months. I suspect a certain storefront I visited in October is shady. When I try to contact someone or get a callback, it’s obviously not legit. The last time I hung up when he asked for personal info that has nothing to do with Koodo. Now my cellular doesn’t work at all. What am I paying for? I’ll take my money back & Koodo detailed bills with call history please.

Tips, Tricks & Troubleshooting

Reset Network Settings fixes iPhone for a day, only - apple says it's a Koodo problem.

We;ve had my wifes Iphone 14 pro max at the apple store twice to find out why the voice is not working all the time when she is speaking. it sounds garbled and faint when she holds the phone to her ear, until she puts in on “Speaker”. then we can hear her fine. She can always hear us fine.we “reset network settings”, based on the Apple service advice. it worked, but only for about a day, then it went back to garbled and faint when she holds the phone to her ear. but it works fine when she is on speaker.Apple says to speak to Koodo to fix, as they (Apple Store) did their diagnostics on the phone, and says it is a Network problem, the phone checks out fine.Can you help with this problem, of my wifes Koodo phone speech being gabled and faint when she holds her phone to her ear and speaks?Please let me know...thanks very muchI should have stated, that we also removed and replaced the sim, and also restarted the phone to try to fix. But the problem remains.

AR2001Beginner

Plans & Add-ons

New phone and contract, data plan didn't show in contract

I recently got a new contract and phone with 5G and 100G of data that I requested and is on the contract. However I set up me new phone and term, nothing. I'm stuck with my old plan and 4G data. How does one get that changed to what the plan my contract says I'm paying for?

rodrigomm31Beginner

Plans & Add-ons

Stream+ plan upgrade

I started a Stream+ Basic subscription on April 14th, and wanted to upgrade to the premium plan before even activating it. I just spoke with the customer service that told me: 1) I would have to cancel my basic subscription and start from scratch a new subscription; 2) A proportional credit/refund would be added to my account. I hung up the phone and cancelled the basic plan, but to my surprise I got the message that my subscription will be active until May 14th... So I tried to create a new subscription to see if the credit would transfer to the new plan, but the website gave me an error message - says I already have an active subscription.... This is painful... I just wanted to upgrade the plan. How can this be done? Thanks

huanyeMember

Tips, Tricks & Troubleshooting

Cannot call US number

I have add-onsEasy Roam US - PayPerUse Access On Easy Roam INTL- PayPerUse Access Onbut when I called US, it said “your call cannot be completed” either “the call is not accepted from your region.”I called from Canada and dailed +011 1 (US number) How can I make a call to US, and how my issue can be resolved?Thanks

Billing & Payments

us roaming

I was turned on accidentally on apr 12 2024 less than 1 minute and being charged $12 I think that is not fair and I want to get reimburse for this charge.

MiyoungkimNew Member

how to correct my phone number ?

I subscribed netflix, Disney, and amazon prime package. When registering, I didn’t realize to fill in wrong phone number. When I activated Netflix, I knew that I filled in it wrong by mistake. How can I correct my phone number?

rollyNNew Member

Tips, Tricks & Troubleshooting

Attempt to transfer cell # from Bell stalled. Now get HB1 error when I try to use iPhone to place call

Started transfer 14 hours ago.

Austin DBeginner

Billing & Payments

hotspot while roaming not turning off

I was recently on a trip to Cuba, I had my data on for quite a bit of the trip and used 6.5 gbs of data while I was there, however at one point I turned on my hot spot for a couple hours for somebody but the hotspot wouldn’t work for them so I turned it back off. I noticed a few days later that my hotspot had used a crazy amount of data and the amount it was using kept on piling up even tho it was turned off. By the end of the trip my hotspot says it’s used 86.1 gbs of data which is not true cause I had it on for a couple hours. I only get 50 gbs of data a month so I don’t want to pay for this. Can anybody help resolve my issue?

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JactricBeginner

Tips, Tricks & Troubleshooting

Transfee Texts without old fone

Hey allHubby ran over his fone and now won't turn on. Took sim card out and put in an old phone he had. He can use this fone to make and receive text messages and phone calls from his number but doesn't have any record of texts for last two years. As I can't power up the phone he ran over..is there anyway to transfer texts without phone?

Tips, Tricks & Troubleshooting

Reset Network Settings fixes iPhone for a day, only - apple says it's a Koodo problem.

We;ve had my wifes Iphone 14 pro max at the apple store twice to find out why the voice is not working all the time when she is speaking. it sounds garbled and faint when she holds the phone to her ear, until she puts in on “Speaker”. then we can hear her fine. She can always hear us fine.we “reset network settings”, based on the Apple service advice. it worked, but only for about a day, then it went back to garbled and faint when she holds the phone to her ear. but it works fine when she is on speaker.Apple says to speak to Koodo to fix, as they (Apple Store) did their diagnostics on the phone, and says it is a Network problem, the phone checks out fine.Can you help with this problem, of my wifes Koodo phone speech being gabled and faint when she holds her phone to her ear and speaks?Please let me know...thanks very muchI should have stated, that we also removed and replaced the sim, and also restarted the phone to try to fix. But the problem remains.

AR2001Beginner

Plans & Add-ons

New phone and contract, data plan didn't show in contract

I recently got a new contract and phone with 5G and 100G of data that I requested and is on the contract. However I set up me new phone and term, nothing. I'm stuck with my old plan and 4G data. How does one get that changed to what the plan my contract says I'm paying for?

rodrigomm31Beginner

Plans & Add-ons

Stream+ plan upgrade

I started a Stream+ Basic subscription on April 14th, and wanted to upgrade to the premium plan before even activating it. I just spoke with the customer service that told me: 1) I would have to cancel my basic subscription and start from scratch a new subscription; 2) A proportional credit/refund would be added to my account. I hung up the phone and cancelled the basic plan, but to my surprise I got the message that my subscription will be active until May 14th... So I tried to create a new subscription to see if the credit would transfer to the new plan, but the website gave me an error message - says I already have an active subscription.... This is painful... I just wanted to upgrade the plan. How can this be done? Thanks

MiyoungkimNew Member

how to correct my phone number ?

I subscribed netflix, Disney, and amazon prime package. When registering, I didn’t realize to fill in wrong phone number. When I activated Netflix, I knew that I filled in it wrong by mistake. How can I correct my phone number?

rollyNNew Member

Tips, Tricks & Troubleshooting

Attempt to transfer cell # from Bell stalled. Now get HB1 error when I try to use iPhone to place call

Started transfer 14 hours ago.

Austin DBeginner

Billing & Payments

hotspot while roaming not turning off

I was recently on a trip to Cuba, I had my data on for quite a bit of the trip and used 6.5 gbs of data while I was there, however at one point I turned on my hot spot for a couple hours for somebody but the hotspot wouldn’t work for them so I turned it back off. I noticed a few days later that my hotspot had used a crazy amount of data and the amount it was using kept on piling up even tho it was turned off. By the end of the trip my hotspot says it’s used 86.1 gbs of data which is not true cause I had it on for a couple hours. I only get 50 gbs of data a month so I don’t want to pay for this. Can anybody help resolve my issue?

John ZarubiakRockstar

Tips, Tricks & Troubleshooting

re open questions

There are a few questions I have asked that have not been completely answered and they have been closed off for comments is it possible to reopen one of these I have got an answer from kudo and I would like to keep it on with the same topic that I originally started instead of starting a new one I think the author should be able to reopen some of these

jwclBeginner

Tips, Tricks & Troubleshooting

Physical SIM data not working

I recently went to the US and used an eSIM for data only. Once I got back to Canada I deleted the eSIM and my phone shows the 5G signal, but every app gives the prompt “no internet connection”. I’ve tried removing the SIM and putting it back in, restarting the Cellular Data Network, restarting my phone multiple times (haven’t tried factory reset yet though), turning cellular data on and off, etc. Has anyone else had this problem? (I have a iPhone 13 pro max).Thanks in advance!

francebabyBeginner

Billing & Payments

Payment Error 500 self serve

I need to pay my due billing but I am unable by receiving a 500 error page. I have tried several times at different hours and this doesn’t work.I am outside the country, cannot call. I am using a Canadian credit card.Please contact PM asap.

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