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92,632 Topics
430,762 Replies
166,516 Members

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Help others

CrazygamingConnector

Bad wifi

Is anyone else dealing with their WiFi going on and off throughout the day?

IgerConnector

Tips, Tricks & Troubleshooting

Connecting internet to a multiple desk top computers, no wifi

How would I connect 4 computers and IP phone to Koodo modem? The one I was using till now has multiple connections

cstorryBeginner

Plans & Add-ons

Does Unlimited Long Distance Pack cover my calls while outside Canada?

If I pick the Unlimited long distance perk does it cover my calls while I am in one of the long distance countries ? For example I know I get free long distance to a US number if I am calling from Canada. Does it cover the same call to the US number if I am roaming in the US ? Unlimited Long Distance PackGet unlimited long distance calling to 28 countries including the US, China, Hong Kong, India, Mexico, Bangladesh, and the UK from anywhere in Canada.

CCCC09Connector

Swicth to Virgin, better plans.Proposed

My dudes! Switch to Virgin, they have cheaper plans! Been with Koodo almost a decade, realized what a total rip-off they are--I feel so dumb! Please don’t waste as many years as I did...

M and MBeginner

Plans & Add-ons

Promos for existing customers

It would be nice for existing users to be included in the promos. I see a Canada US plan available as introductory for $45.00 but I'm not able to join. It is also available to Quebec citizens but not us in Ontario. Somewhat unfair. Should I cancel the Koodo service I have now and rejoin as a new customer to qualify for the deal???

Stephanie ScottBeginner

Tips, Tricks & Troubleshooting

Can i close my account and end my services

I am not longer locked into a contract I would like to end my phone services with Koodo Mobile as I financially can not afford any of the plans yet can I even afford to do pay as you go I was wondering if I can end my service and how I would go about it? Please Help as my phone isn’t a phone I don’t get phone calls I don’t get texts messages it’s not in use to me at all

SmlFry.NdnConnector

usage times are way off

Recently been having a lot of issues in Self Serve with usage reports…Times are way off or not showing at all. Anyone else have this problem know a way to fix it?

fabiola kopanskiConnector

Billing & Payments

svp verifier ma facture, il y des frais de trop!

j’ai des frais de trop sur ma facture, j’ai deja payé le mois avant, j’ai vérifié sur ma banque le paiement est la, alors svp de retirer les frais de plus, mon forfait est 35$ par mois merci

R_dBeginner

Tips, Tricks & Troubleshooting

Apple live voicemail not working

Hello, I am a new customer to Koodo. Ever since I switched from my previous provider to Koodo, I am unable to use Apple’s Live voicemail. S/w - iOS 17.4.1 (before switching to Koodo and currently on the same iOS version while reporting about this issue).The following settings were checked by Apple tech support:Live voice mail feature - turned on Hey Siri - turned on Call forwarding - turned offPerformed a network settings reset When I was with my previous carrier, I had this same issue. All i had to do was to reach out to customer service and ask them to disable the voicemail tagged to my phonenumber. This ensured that, all the calls came into my phone’s live voicemail. Currently , after I switched to Koodo my Live voicemail feature is not working. Requested the tech support to perform the same thing. They disabled the voicemail feature but now the calls are getting disconnected with a busy tone or “1B1 the client you are trying to reach is not available”. Tech support disabled a

outlook0126Organizer

Billing & Payments

Why my account is charged for NSF $25? Even though it's already paid?

Why my account is charged for NSF $25? Even though it's already paid?

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

Purchases & Returns

333 topics
1025 Replies

Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

867 topics
3647 Replies

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

Billing & Payments

1170 topics
4547 Replies

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Plans & Add-ons

1139 topics
4310 Replies

Self Serve

520 topics
2121 Replies

Prepaid

329 topics
1387 Replies

Other

972 topics
3783 Replies

CrazygamingConnector

Bad wifi

Is anyone else dealing with their WiFi going on and off throughout the day?

IgerConnector

Tips, Tricks & Troubleshooting

Connecting internet to a multiple desk top computers, no wifi

How would I connect 4 computers and IP phone to Koodo modem? The one I was using till now has multiple connections

cstorryBeginner

Plans & Add-ons

Does Unlimited Long Distance Pack cover my calls while outside Canada?

If I pick the Unlimited long distance perk does it cover my calls while I am in one of the long distance countries ? For example I know I get free long distance to a US number if I am calling from Canada. Does it cover the same call to the US number if I am roaming in the US ? Unlimited Long Distance PackGet unlimited long distance calling to 28 countries including the US, China, Hong Kong, India, Mexico, Bangladesh, and the UK from anywhere in Canada.

M and MBeginner

Plans & Add-ons

Promos for existing customers

It would be nice for existing users to be included in the promos. I see a Canada US plan available as introductory for $45.00 but I'm not able to join. It is also available to Quebec citizens but not us in Ontario. Somewhat unfair. Should I cancel the Koodo service I have now and rejoin as a new customer to qualify for the deal???

SmlFry.NdnConnector

usage times are way off

Recently been having a lot of issues in Self Serve with usage reports…Times are way off or not showing at all. Anyone else have this problem know a way to fix it?

fabiola kopanskiConnector

Billing & Payments

svp verifier ma facture, il y des frais de trop!

j’ai des frais de trop sur ma facture, j’ai deja payé le mois avant, j’ai vérifié sur ma banque le paiement est la, alors svp de retirer les frais de plus, mon forfait est 35$ par mois merci

R_dBeginner

Tips, Tricks & Troubleshooting

Apple live voicemail not working

Hello, I am a new customer to Koodo. Ever since I switched from my previous provider to Koodo, I am unable to use Apple’s Live voicemail. S/w - iOS 17.4.1 (before switching to Koodo and currently on the same iOS version while reporting about this issue).The following settings were checked by Apple tech support:Live voice mail feature - turned on Hey Siri - turned on Call forwarding - turned offPerformed a network settings reset When I was with my previous carrier, I had this same issue. All i had to do was to reach out to customer service and ask them to disable the voicemail tagged to my phonenumber. This ensured that, all the calls came into my phone’s live voicemail. Currently , after I switched to Koodo my Live voicemail feature is not working. Requested the tech support to perform the same thing. They disabled the voicemail feature but now the calls are getting disconnected with a busy tone or “1B1 the client you are trying to reach is not available”. Tech support disabled a

outlook0126Organizer

Billing & Payments

Why my account is charged for NSF $25? Even though it's already paid?

Why my account is charged for NSF $25? Even though it's already paid?

cherylgBeginner

Billing & Payments

Charged For Easy Roam While in Mexico But Phone Was Not Used

I was in Mexico for the last week of March. I had data roaming set to “Off” on my cell plan on my iPhone. I also did not answer my phone and I did not send a text that was a regular SMS “green” text on my phone. I did utilize iMessage and WhatsApp while using the resort’s WiFi and I had also purchased a data-only eSIM for Mexico which was to cover me while I was down there just in case I needed data. However, I was never out of wifi the entire time as I didn’t leave the resort. I have received my Koodo bill and 4 of the 8 days I was in the country have the $16 charge for Easy Roam. How can I see what would have triggered the charge?

CharelConnector

Tips, Tricks & Troubleshooting

Mode urgence

Impossible de désactiver le mode urgence. Comment faire ?

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