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Help others

hanjanBeginner

Adding a new line. Bought a new SIM from store. How to activate it online?

It’s a post-paid (month to month) SIM.Person at the store said that I can activate it online to avoid the $60 activation fee.When I try to add a line via Self Serve, there is no option to specify an existing SIM. It always wants to ship one to me.Am I hosed?

RozieMember

Billing & Payments

I live near the US border and was charged roaming while at home.

Hello, I live near the U.S. border and was charged the roaming fee when I was in my living room and clearly wasn’t in the U.S.I have been with KOODO for 10+ years and lived in my home for 6+ years and never had to deal with a rogue roaming fee. It has already been billed out and I would like the charge reversed/credited. Thank you.

g-forceBeginner

Plans & Add-ons

Text Offer for "Upgrade to new phone with the Tab you get access to Pick You Perk Plan with 50GB for $34/month but offer NOT there!

Yesterday both myself and my partner received the exact same text offer direct from Koodo“now is the chance to get this special deal! When you upgrade to a new phone with theTab, you get access to Pick Your Perk Plan with 50GB for $34/month. To redeem this offer log in at koodo.com/login and go to the phones page or talk to your nearest store representative”Both of us logged in and went to phones and NEITHER of us saw the Pick Your Perk Plan with 50GB for $34/month! I need a new phone and was ready to accept this offer, so why is it NOT there?

IgerConnector

Tips, Tricks & Troubleshooting

Connecting internet to a multiple desk top computers, no wifi

How would I connect 4 computers and IP phone to Koodo modem? The one I was using till now has multiple connections

phebstersConnector

Have not received Koodo referral credits and no one is answering any emails

I signed up in June 2023 with a friend’s referral code and received confirmation that I will soon receive the credits. However it is now April 2024 and both myself and my friend have yet to receive any credits from that referral. I have been emailing the Koodo Mobile Refer-a-Friend mailbox for over NINE MONTHS now trying to follow up on this case, but have only received numerous automated responses saying that you will follow up - AND THEN SILENCE. This is extremely frustrating and there’s no point providing an email for referral enquiries when no one is manning the inbox. That mailbox ought to be shut down!I see that others have faced the same issue as me in this forum. Can anyone share how they managed to resolve their case please? Thanks so much.

expatBeginner

Billing & Payments

Is there a website bug when setting up pre-authorized payments?

Over the past few days I’ve been trying to set up pre-authorized payments and each time I get an error page telling me the service is unavailable and to try again in an hour.

emeleBeginner

Purchases & Returns

Pre-owned phone purchase

Yesterday I bought the Certified Pre-owned Sansung Galaxy A54 5G phoneI’m curious if the charger and other accessories will be included.Searched on this community & found scroll down to bottom to Package Content:This particular model doesn’t list any package content so I’m confused. (Hope I’m not receiving an empty box! LOL)Is there any one who could answer my question on the package contents of this specific model?

acourtOrganizer

Plans & Add-ons

Issue with Promo Code

I received an SMS from Koodo with a promo code receive Stream+ for just $10/month for being a Koodo Mobility customer. However, when I follow the instructions and add the promo code at checkout, I get the following message: “The promo code can't be applied to the item you’ve selected.”If someone could assist me, that would be great!

SmlFry.NdnConnector

usage times are way off

Recently been having a lot of issues in Self Serve with usage reports…Times are way off or not showing at all. Anyone else have this problem know a way to fix it?

CaiphasCainBeginner

Keep getting calls from "Koodo" with no voicemail left

Has anyone else been having non-stop calls from Koodo with no voice-mail or any other form of communication such as email? I answered once and was quickly hung up on, so I assume it might be a scam but they’re persistently using the same Koodo number every day for the past week or so.

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hanjanBeginner

Adding a new line. Bought a new SIM from store. How to activate it online?

It’s a post-paid (month to month) SIM.Person at the store said that I can activate it online to avoid the $60 activation fee.When I try to add a line via Self Serve, there is no option to specify an existing SIM. It always wants to ship one to me.Am I hosed?

RozieMember

Billing & Payments

I live near the US border and was charged roaming while at home.

Hello, I live near the U.S. border and was charged the roaming fee when I was in my living room and clearly wasn’t in the U.S.I have been with KOODO for 10+ years and lived in my home for 6+ years and never had to deal with a rogue roaming fee. It has already been billed out and I would like the charge reversed/credited. Thank you.

g-forceBeginner

Plans & Add-ons

Text Offer for "Upgrade to new phone with the Tab you get access to Pick You Perk Plan with 50GB for $34/month but offer NOT there!

Yesterday both myself and my partner received the exact same text offer direct from Koodo“now is the chance to get this special deal! When you upgrade to a new phone with theTab, you get access to Pick Your Perk Plan with 50GB for $34/month. To redeem this offer log in at koodo.com/login and go to the phones page or talk to your nearest store representative”Both of us logged in and went to phones and NEITHER of us saw the Pick Your Perk Plan with 50GB for $34/month! I need a new phone and was ready to accept this offer, so why is it NOT there?

IgerConnector

Tips, Tricks & Troubleshooting

Connecting internet to a multiple desk top computers, no wifi

How would I connect 4 computers and IP phone to Koodo modem? The one I was using till now has multiple connections

phebstersConnector

Have not received Koodo referral credits and no one is answering any emails

I signed up in June 2023 with a friend’s referral code and received confirmation that I will soon receive the credits. However it is now April 2024 and both myself and my friend have yet to receive any credits from that referral. I have been emailing the Koodo Mobile Refer-a-Friend mailbox for over NINE MONTHS now trying to follow up on this case, but have only received numerous automated responses saying that you will follow up - AND THEN SILENCE. This is extremely frustrating and there’s no point providing an email for referral enquiries when no one is manning the inbox. That mailbox ought to be shut down!I see that others have faced the same issue as me in this forum. Can anyone share how they managed to resolve their case please? Thanks so much.

expatBeginner

Billing & Payments

Is there a website bug when setting up pre-authorized payments?

Over the past few days I’ve been trying to set up pre-authorized payments and each time I get an error page telling me the service is unavailable and to try again in an hour.

emeleBeginner

Purchases & Returns

Pre-owned phone purchase

Yesterday I bought the Certified Pre-owned Sansung Galaxy A54 5G phoneI’m curious if the charger and other accessories will be included.Searched on this community & found scroll down to bottom to Package Content:This particular model doesn’t list any package content so I’m confused. (Hope I’m not receiving an empty box! LOL)Is there any one who could answer my question on the package contents of this specific model?

acourtOrganizer

Plans & Add-ons

Issue with Promo Code

I received an SMS from Koodo with a promo code receive Stream+ for just $10/month for being a Koodo Mobility customer. However, when I follow the instructions and add the promo code at checkout, I get the following message: “The promo code can't be applied to the item you’ve selected.”If someone could assist me, that would be great!

SmlFry.NdnConnector

usage times are way off

Recently been having a lot of issues in Self Serve with usage reports…Times are way off or not showing at all. Anyone else have this problem know a way to fix it?

CaiphasCainBeginner

Keep getting calls from "Koodo" with no voicemail left

Has anyone else been having non-stop calls from Koodo with no voice-mail or any other form of communication such as email? I answered once and was quickly hung up on, so I assume it might be a scam but they’re persistently using the same Koodo number every day for the past week or so.

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