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Plans & Add-ons

Motorola G7 WiFi calling won't connect to WiFi

I recently signed up with Koodoo. I activated the WiFi callilng . When I try to place a call through WiFi on my Motorola G7 play I get the following error message “ Mobile network is not available, Connect to a wireless network to make a call” . The first part is correct, a mobile network is not available, but the second part isn’t . I am connected to a wireless network… the router is five feet from the phone. I have tried resetting the network settings, reseating the SIM card, checked software up to date ( Android 10).So far NADA… Any help would be much appreciated.tnxMike

John ZarubiakRockstar

Tips, Tricks & Troubleshooting

Edge 2023 Android 14

Does anybody have an idea when and if the edge 2023 will be getting Android 14 from Koodo

Jag_DieppeBeginner

Plans & Add-ons

Conflicting add-ons when activating Amazon Prime when existing Prime subsciption exists.

I have subscibed to Amazon+, Disney+ and Netflix through Koodo. When I try to activate my subscription to Amazon+, I get the error "You already have an active Prime membership on this account. Existing Prime members are ineligible for this offer”. When I go to Prime to de-activate my Prime subscription, it also won't let me deactivate it because it says I'm subscibed through a Koodo package”. This is a vicious circle, so how do I go about this.

LizziBordonBeginner

Billing & Payments

Stream + Offer Pricing

I am trying to sign up for the $15 Stream +, which I am eligible for since I’m a Koodo subscriber. Even thought I’m logged in the price is still showing as $20/month. How do I ensure I’m receiving the correct prict?

Jaym56556643Beginner

Tips, Tricks & Troubleshooting

Koodo keeps contacting cogeco instead of rogers

So, I've tried to sign up for Koodo internet to no avail. The first time, I signed up, got my equipment, and when I tried to set it up, nothing worked. Contacted support, and for some reason, Koodo has my address as serviced by Cogeco, so when Koodo reached out for access, Cogeco advised they don't service my address. Right, because my address only has coax internet with Rogers. So tech support notes the account, says to return the equipment and reorder, and hope they contact the right company this time. Both times I selected Rogers as the current provider. Second time, same thing, they contact Cogeco again. So what gives? Does Koodo not want any business in this massive area of Hamilton that has no fibre cable and also no Cogeco service? Doing a callback doesn't help since they just tell me to reorder......how can they not change this?

helppppppppppppppBeginner

Billing & Payments

paid my prepaid account by mistake instead of the postpaid one

I was previously a prepaid customer. I paid $70.28 on I believe december 22 2023 by mistake to the prepaid plan when I should have paid it to the monthly plan. Can I get this money credited to my monthly account? thankyou

SmlFry.NdnConnector

usage times are way off

Recently been having a lot of issues in Self Serve with usage reports…Times are way off or not showing at all. Anyone else have this problem know a way to fix it?

bobberOrganizer

Billing & Payments

easy roam

Traveled to US April 7 -12. I received a message from Koodoo Sunday April 7 11:06 am. Welcome to USA. You have a Canada-US plan which allows you to use all the minutes, texts and data included in your current rate plan in the US for no extra fee. Calls to phone numbers outside of Canada and the US are not include.I get home and have $84 extra on my bill. I recall being offered some extras when I signed up and this was my choice so?????

ChocoboBeginner

Trouble Changing Plan

Hi there, Is anyone else having issues changing their plan through self serve? I’ve been trying all weekend at different hours and I keep getting the ice cream error. Thanks!

JodazBeginner

Tips, Tricks & Troubleshooting

Phone not working in parts of my apartment

HelloI have a Samsung Galaxy S21 phone and I’m on the 5G network with Koodo. I live in a small 1-bedroom apt in a highrise building in downtown Toronto and strangely, my phone doesn’t work in parts of my living room which is small. It doesn’t work in the kitchen/dining area and sometimes doesn’t even ring. I only know if someone has called me if they leave a voicemail. In the living area, my voice cuts out depending on where I’m sitting. I have to sit in an armchair close to the balcony to have a conversation. The apt is only 650 sq ft and it’s ridiculous that I don’t get signal in parts of it. I’m wondering who I could talk to and if anyone else has experienced this problem. I would appreciate any thoughts on why this might be happening. I don’t have any problems outside of my apt.

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Plans & Add-ons

Motorola G7 WiFi calling won't connect to WiFi

I recently signed up with Koodoo. I activated the WiFi callilng . When I try to place a call through WiFi on my Motorola G7 play I get the following error message “ Mobile network is not available, Connect to a wireless network to make a call” . The first part is correct, a mobile network is not available, but the second part isn’t . I am connected to a wireless network… the router is five feet from the phone. I have tried resetting the network settings, reseating the SIM card, checked software up to date ( Android 10).So far NADA… Any help would be much appreciated.tnxMike

John ZarubiakRockstar

Tips, Tricks & Troubleshooting

Edge 2023 Android 14

Does anybody have an idea when and if the edge 2023 will be getting Android 14 from Koodo

Jag_DieppeBeginner

Plans & Add-ons

Conflicting add-ons when activating Amazon Prime when existing Prime subsciption exists.

I have subscibed to Amazon+, Disney+ and Netflix through Koodo. When I try to activate my subscription to Amazon+, I get the error "You already have an active Prime membership on this account. Existing Prime members are ineligible for this offer”. When I go to Prime to de-activate my Prime subscription, it also won't let me deactivate it because it says I'm subscibed through a Koodo package”. This is a vicious circle, so how do I go about this.

LizziBordonBeginner

Billing & Payments

Stream + Offer Pricing

I am trying to sign up for the $15 Stream +, which I am eligible for since I’m a Koodo subscriber. Even thought I’m logged in the price is still showing as $20/month. How do I ensure I’m receiving the correct prict?

Jaym56556643Beginner

Tips, Tricks & Troubleshooting

Koodo keeps contacting cogeco instead of rogers

So, I've tried to sign up for Koodo internet to no avail. The first time, I signed up, got my equipment, and when I tried to set it up, nothing worked. Contacted support, and for some reason, Koodo has my address as serviced by Cogeco, so when Koodo reached out for access, Cogeco advised they don't service my address. Right, because my address only has coax internet with Rogers. So tech support notes the account, says to return the equipment and reorder, and hope they contact the right company this time. Both times I selected Rogers as the current provider. Second time, same thing, they contact Cogeco again. So what gives? Does Koodo not want any business in this massive area of Hamilton that has no fibre cable and also no Cogeco service? Doing a callback doesn't help since they just tell me to reorder......how can they not change this?

helppppppppppppppBeginner

Billing & Payments

paid my prepaid account by mistake instead of the postpaid one

I was previously a prepaid customer. I paid $70.28 on I believe december 22 2023 by mistake to the prepaid plan when I should have paid it to the monthly plan. Can I get this money credited to my monthly account? thankyou

SmlFry.NdnConnector

usage times are way off

Recently been having a lot of issues in Self Serve with usage reports…Times are way off or not showing at all. Anyone else have this problem know a way to fix it?

bobberOrganizer

Billing & Payments

easy roam

Traveled to US April 7 -12. I received a message from Koodoo Sunday April 7 11:06 am. Welcome to USA. You have a Canada-US plan which allows you to use all the minutes, texts and data included in your current rate plan in the US for no extra fee. Calls to phone numbers outside of Canada and the US are not include.I get home and have $84 extra on my bill. I recall being offered some extras when I signed up and this was my choice so?????

ChocoboBeginner

Trouble Changing Plan

Hi there, Is anyone else having issues changing their plan through self serve? I’ve been trying all weekend at different hours and I keep getting the ice cream error. Thanks!

generallyrandomBeginner

Tips, Tricks & Troubleshooting

cannot receive calls from certain numbers

cannot receive calls from certain numbers eg Intuit; Koodo. I have tried with Call Control enabled/ disabledI went to a Koodo kiosk and the agent duplicated the issue, He said that He hadn’t seen the issue before, and gave me a number to call to talk to someone but it didn’t work as the calls from Koodo support aren’t getting through to me. I have a brand new LG Velvet phone, and my partner has a Samsung note 9 with the same issue

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