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willieoOrganizer

Tips, Tricks & Troubleshooting

Reset Network Settings fixes iPhone for a day, only - apple says it's a Koodo problem.

We;ve had my wifes Iphone 14 pro max at the apple store twice to find out why the voice is not working all the time when she is speaking. it sounds garbled and faint when she holds the phone to her ear, until she puts in on “Speaker”. then we can hear her fine. She can always hear us fine.we “reset network settings”, based on the Apple service advice. it worked, but only for about a day, then it went back to garbled and faint when she holds the phone to her ear. but it works fine when she is on speaker.Apple says to speak to Koodo to fix, as they (Apple Store) did their diagnostics on the phone, and says it is a Network problem, the phone checks out fine.Can you help with this problem, of my wifes Koodo phone speech being gabled and faint when she holds her phone to her ear and speaks?Please let me know...thanks very muchI should have stated, that we also removed and replaced the sim, and also restarted the phone to try to fix. But the problem remains.

Jaym56556643Connector

Tips, Tricks & Troubleshooting

Koodo keeps contacting cogeco instead of rogers

So, I've tried to sign up for Koodo internet to no avail. The first time, I signed up, got my equipment, and when I tried to set it up, nothing worked. Contacted support, and for some reason, Koodo has my address as serviced by Cogeco, so when Koodo reached out for access, Cogeco advised they don't service my address. Right, because my address only has coax internet with Rogers. So tech support notes the account, says to return the equipment and reorder, and hope they contact the right company this time. Both times I selected Rogers as the current provider. Second time, same thing, they contact Cogeco again. So what gives? Does Koodo not want any business in this massive area of Hamilton that has no fibre cable and also no Cogeco service? Doing a callback doesn't help since they just tell me to reorder......how can they not change this?

SburrisBeginner

Billing & Payments

Charge easy roam in canada

My partner was charged for easy roam when we never left the country. We live near the boarder and it must have triggered.Can this be reversed?

John ZarubiakRockstar

Tips, Tricks & Troubleshooting

re open questions

There are a few questions I have asked that have not been completely answered and they have been closed off for comments is it possible to reopen one of these I have got an answer from kudo and I would like to keep it on with the same topic that I originally started instead of starting a new one I think the author should be able to reopen some of these

RedWolfBeginner

Does Koodo want to make a counter offer

Long time Koodo customer. Happy with the service. Recently offered a much improved plan from Telus as part of an employee purchase program. Unlimited Data ( throttled after 50 GB ) for $45/mo on a bring your own device program.Because of long satisfactory relationship with Koodo, I want to see if they were prepared to offer any changes to my existing plan to induce me not to switch. Unfortunately I cannot find any way to discuss this with a live human being.Do I just assume that conversation won’t happen and proceed to switch to Telus, or is there some way to talk with a live Customer Service person?

XVXBlueBeginner

Plans & Add-ons

Service code needed for netflix account

Hello My netflix account i have been paying through koodo it was recently hacked and the email was changed and to get it back i need the 6 digit service number from koodo but cant for the life of my find it

ChocoboConnector

Trouble Changing Plan

Hi there, Is anyone else having issues changing their plan through self serve? I’ve been trying all weekend at different hours and I keep getting the ice cream error. Thanks!

avator123Connector

messages from abroad do not reach my phone

Hello everyone,I am experiencing an issue with Koodo where I am not receiving any messages from overseas, including SMS from real people or bank codes(MFA). I have spoken with the senders, and they have confirmed that they have sent the messages to me, but I have not received them. Restarting the phone does not resolve the issue. Is there a solution to this problem?

SithebMember

call ended problem

I’ve been trying to make calls from abroad and I keep getting the message « call ended » as soon as I dial anywhere, even in the US. I even tried to reach my voice mail, but nothing works! Usually I’m in Canada, but currently in the US for travel. My spouse’s phone does work and we both have the same Koodo service with roaming on. It’s quite frustrating considering the roaming charges and can only use cellular data internet… can anyone help getting out of this situation? Thanks in advance.

LizziBordonBeginner

Billing & Payments

Stream + Offer Pricing

I am trying to sign up for the $15 Stream +, which I am eligible for since I’m a Koodo subscriber. Even thought I’m logged in the price is still showing as $20/month. How do I ensure I’m receiving the correct prict?

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Tips, Tricks & Troubleshooting

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willieoOrganizer

Tips, Tricks & Troubleshooting

Reset Network Settings fixes iPhone for a day, only - apple says it's a Koodo problem.

We;ve had my wifes Iphone 14 pro max at the apple store twice to find out why the voice is not working all the time when she is speaking. it sounds garbled and faint when she holds the phone to her ear, until she puts in on “Speaker”. then we can hear her fine. She can always hear us fine.we “reset network settings”, based on the Apple service advice. it worked, but only for about a day, then it went back to garbled and faint when she holds the phone to her ear. but it works fine when she is on speaker.Apple says to speak to Koodo to fix, as they (Apple Store) did their diagnostics on the phone, and says it is a Network problem, the phone checks out fine.Can you help with this problem, of my wifes Koodo phone speech being gabled and faint when she holds her phone to her ear and speaks?Please let me know...thanks very muchI should have stated, that we also removed and replaced the sim, and also restarted the phone to try to fix. But the problem remains.

Jaym56556643Connector

Tips, Tricks & Troubleshooting

Koodo keeps contacting cogeco instead of rogers

So, I've tried to sign up for Koodo internet to no avail. The first time, I signed up, got my equipment, and when I tried to set it up, nothing worked. Contacted support, and for some reason, Koodo has my address as serviced by Cogeco, so when Koodo reached out for access, Cogeco advised they don't service my address. Right, because my address only has coax internet with Rogers. So tech support notes the account, says to return the equipment and reorder, and hope they contact the right company this time. Both times I selected Rogers as the current provider. Second time, same thing, they contact Cogeco again. So what gives? Does Koodo not want any business in this massive area of Hamilton that has no fibre cable and also no Cogeco service? Doing a callback doesn't help since they just tell me to reorder......how can they not change this?

SburrisBeginner

Billing & Payments

Charge easy roam in canada

My partner was charged for easy roam when we never left the country. We live near the boarder and it must have triggered.Can this be reversed?

John ZarubiakRockstar

Tips, Tricks & Troubleshooting

re open questions

There are a few questions I have asked that have not been completely answered and they have been closed off for comments is it possible to reopen one of these I have got an answer from kudo and I would like to keep it on with the same topic that I originally started instead of starting a new one I think the author should be able to reopen some of these

RedWolfBeginner

Does Koodo want to make a counter offer

Long time Koodo customer. Happy with the service. Recently offered a much improved plan from Telus as part of an employee purchase program. Unlimited Data ( throttled after 50 GB ) for $45/mo on a bring your own device program.Because of long satisfactory relationship with Koodo, I want to see if they were prepared to offer any changes to my existing plan to induce me not to switch. Unfortunately I cannot find any way to discuss this with a live human being.Do I just assume that conversation won’t happen and proceed to switch to Telus, or is there some way to talk with a live Customer Service person?

XVXBlueBeginner

Plans & Add-ons

Service code needed for netflix account

Hello My netflix account i have been paying through koodo it was recently hacked and the email was changed and to get it back i need the 6 digit service number from koodo but cant for the life of my find it

ChocoboConnector

Trouble Changing Plan

Hi there, Is anyone else having issues changing their plan through self serve? I’ve been trying all weekend at different hours and I keep getting the ice cream error. Thanks!

avator123Connector

messages from abroad do not reach my phone

Hello everyone,I am experiencing an issue with Koodo where I am not receiving any messages from overseas, including SMS from real people or bank codes(MFA). I have spoken with the senders, and they have confirmed that they have sent the messages to me, but I have not received them. Restarting the phone does not resolve the issue. Is there a solution to this problem?

LizziBordonBeginner

Billing & Payments

Stream + Offer Pricing

I am trying to sign up for the $15 Stream +, which I am eligible for since I’m a Koodo subscriber. Even thought I’m logged in the price is still showing as $20/month. How do I ensure I’m receiving the correct prict?

Ancient OneNew Member

What TV with Koodo Internetrs

I have seen the offers for Internet Service from Koodo, and I am tempted to move away from my current provider …. but what do folks use for TV services. Are you forced to go back the Bell or Rogers? I have anApple TV device, does that work with Koodo?

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