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Anjani NetalaBeginner

Haven't received my canadian phone number

Hi Team, I have not received my Canadian phone number. Please help ASAP as my travel is today

Letora_Beginner

Billing & Payments

received a new billing cycle invoice but I canceld my phone plan

Hi, on April 15 I called with a Koodo representative to cancel my subscription on April 23, because I’m moved back to Belgium. My billing cycle goes from the 22nd of the month we’re in until 21st of the next month. Normally I should only pay for the 22nd of April, but I received a bill for the whole upcoming billing cycle month. I can’t call with a Koodo representative because I don’t have Canadian phone number anymore and I can’t chat with a representative either. Does anyone have an email that I can use or is there something else I can do? Thank you,Aline

kat2151Beginner

Plans & Add-ons

Unable to remove Amazon Prime from Add-ons

Today I noticed that my free prime account is no longer free so I went to delete it from my account. I went to self server, subscriptions and then clicked the “x” to delete prime off of my account. It pops up to a menu that asks me if I want to cancel and gives me the option to select the streaming bundle with all 3 streaming services and has a button that says “cancel Amazon Prime” but when I click that option it makes dots that indicates it is loading but will not remove Prime. It just will not let me cancel. I’ve tried on both mobile and my desktop. It does the same thing.

nikmaBeginner

Billing & Payments

Credits Not Applied Yet

Hi,When i registered for Koodo, i used a link which mentioned - “Thanks for choosing Koodo! Our team is going to review some details and we’ll email you as soon as we’ve applied your first credit. You’ll receive $5 credits for the next 5 months totalling $25 (includes tax).”I have already received 2 bills since then but no credit yet. When will this be processed? Thanks,Nik

NicoleCBeginner

Billing & Payments

Stream+ keeps activating when I don't want it

For the past 5 months, Stream+ keeps activating itself & charging me. I have myself, my husband and both my parents on my account and all four are being charged for Stream+. I have called in 3 times to have them take it off & reimburse me and the keep assuring me it won’t happen again. They keep asking if it’s someone in my family activating it and 100% it is not. The last person I spoke with insisted I change my password (which I did) saying perhaps my account was hacked. I’m at my whit's end with this. It is so difficult to actually get someone on the phone & I’m sick of having to deal with this. Seriously considering switching to another provider if this can’t be solved. Now today, the chat function to schedule a call back is not working so I can’t even deal with it. Has anyone else had this issue?

Dan DurocherOrganizer

Plans & Add-ons

Can't have both Int'l calling AND Int'l texting as addons?

I recently changed from a $45 account with free Int’l texting and 30gigs of data to a $35 plan of 50 gigs of data and unlimited Int’l calling (the choice of 3 addons at the time)I want to add on unlimited int’l texting but I don’t see it. Only pay per use. (100 for $10...which isnt cheap for how many I’ll be sending) Am I stuck with pay per use or am I just not seeing it?Thanks .

Tob23Beginner

Tips, Tricks & Troubleshooting

maximum number of device connections

Hi, just curious how many devices can I connect to your Boost Wifi6 router. I have a bunch of smart lights and I seem to be hitting max as it kicks off devices.Would like to know as at this point I cannot use the router as it does not support enough connections.

Florence CBeginner

Plans & Add-ons

1000 mins International LD add on

I called International call on Apr 19 without Internaional LD add on. If I buy the 1000 mins international LD add on today (Apr 24). Can this cover the Apr 19 called usage? Thanks

No.1 CustomerBeginner

Billing & Payments

Long Distance Charges

Does anyone know where I can find a list of charges per minute for long distance calls. Just received my bill and the figure is ridiculously high per minute (about $3.70 per minute).

dlwyattBeginner

Scam call

I just received a loyalty call from Rogers offering a discount on Koodo account and they asked for personal information. It didn't make sense to me so I hung up. I think I won't take anymore calls from any company over the phone. They better find a better way to communicate offers and promotions.

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The place to ask all of your phone related questions

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Purchases & Returns

337 topics
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Tips, Tricks & Troubleshooting

882 topics
3695 Replies

Managing your Services

The place to ask all of your Koodo related questions

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Billing & Payments

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4635 Replies

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Plans & Add-ons

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4363 Replies

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528 topics
2156 Replies

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330 topics
1392 Replies

Other

989 topics
3833 Replies

Anjani NetalaBeginner

Haven't received my canadian phone number

Hi Team, I have not received my Canadian phone number. Please help ASAP as my travel is today

Letora_Beginner

Billing & Payments

received a new billing cycle invoice but I canceld my phone plan

Hi, on April 15 I called with a Koodo representative to cancel my subscription on April 23, because I’m moved back to Belgium. My billing cycle goes from the 22nd of the month we’re in until 21st of the next month. Normally I should only pay for the 22nd of April, but I received a bill for the whole upcoming billing cycle month. I can’t call with a Koodo representative because I don’t have Canadian phone number anymore and I can’t chat with a representative either. Does anyone have an email that I can use or is there something else I can do? Thank you,Aline

kat2151Beginner

Plans & Add-ons

Unable to remove Amazon Prime from Add-ons

Today I noticed that my free prime account is no longer free so I went to delete it from my account. I went to self server, subscriptions and then clicked the “x” to delete prime off of my account. It pops up to a menu that asks me if I want to cancel and gives me the option to select the streaming bundle with all 3 streaming services and has a button that says “cancel Amazon Prime” but when I click that option it makes dots that indicates it is loading but will not remove Prime. It just will not let me cancel. I’ve tried on both mobile and my desktop. It does the same thing.

nikmaBeginner

Billing & Payments

Credits Not Applied Yet

Hi,When i registered for Koodo, i used a link which mentioned - “Thanks for choosing Koodo! Our team is going to review some details and we’ll email you as soon as we’ve applied your first credit. You’ll receive $5 credits for the next 5 months totalling $25 (includes tax).”I have already received 2 bills since then but no credit yet. When will this be processed? Thanks,Nik

NicoleCBeginner

Billing & Payments

Stream+ keeps activating when I don't want it

For the past 5 months, Stream+ keeps activating itself & charging me. I have myself, my husband and both my parents on my account and all four are being charged for Stream+. I have called in 3 times to have them take it off & reimburse me and the keep assuring me it won’t happen again. They keep asking if it’s someone in my family activating it and 100% it is not. The last person I spoke with insisted I change my password (which I did) saying perhaps my account was hacked. I’m at my whit's end with this. It is so difficult to actually get someone on the phone & I’m sick of having to deal with this. Seriously considering switching to another provider if this can’t be solved. Now today, the chat function to schedule a call back is not working so I can’t even deal with it. Has anyone else had this issue?

Tob23Beginner

Tips, Tricks & Troubleshooting

maximum number of device connections

Hi, just curious how many devices can I connect to your Boost Wifi6 router. I have a bunch of smart lights and I seem to be hitting max as it kicks off devices.Would like to know as at this point I cannot use the router as it does not support enough connections.

Florence CBeginner

Plans & Add-ons

1000 mins International LD add on

I called International call on Apr 19 without Internaional LD add on. If I buy the 1000 mins international LD add on today (Apr 24). Can this cover the Apr 19 called usage? Thanks

No.1 CustomerBeginner

Billing & Payments

Long Distance Charges

Does anyone know where I can find a list of charges per minute for long distance calls. Just received my bill and the figure is ridiculously high per minute (about $3.70 per minute).

LauraaaaBeginner

Koodo Customer Support

Hello, I’ve been trying to contact this Koodo number: 1-866-995-6636 for Koodo Support. But shortly after contacting to this Koodo number I am informed that the number has changed and am unable to continue. Does anyone have the new number?Thank you.

SburrisBeginner

Billing & Payments

Charge easy roam in canada

My partner was charged for easy roam when we never left the country. We live near the boarder and it must have triggered.Can this be reversed?

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