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Help others

IgerConnector

Tips, Tricks & Troubleshooting

internet speed

Finally connected all devices to new Koodo home internet . Run speed test this are the results 3.60Mbps download29.0Mbps uploadIt should be “up to 100” Why it so slow? What could the reason?

RhynoMember

50gb free data

Received this text today and it seems legit, but it also seems to good to be true. In that case it usually is. Anybody else receive this offer? The email at the end seems suspect. Koodo: Hey Ryan! This summer is gearing up to be your best summer yet! To thank you for being amazing, Koodo is gifting you with 50GB of additional monthly data, on us! Stream your favorite shows, video call with friends, and share your pictures and videos without the worry of hitting your limit. Just reply "DATA" to get 50GB of additional data added to your plan every month for FREE. We'll be in touch in the coming weeks with some additional deals, so make sure to keep an eye out for our call!Conditions Apply. Bonus data will remain on the account as long as you maintain the same plan. You're included on the list for Koodo offers and deals. Reply unsubscribe to opt out or visit https://koo.do/unsub.

AbdulaiBeginner

not receiving text messages

For some days now, anytime I want to verify something, it says sent to my phone number but i never receive the number. My phone number is correct. so what is really happening?

sgalligan94Beginner

Billing & Payments

Charged for roaming on Vancouver Island

I've been charged $14 for Roaming while visiting Vancouver Island.What's the quickest way to get this reversed?

Kayode OluwoleOrganizer

Billing & Payments

Change of subscription plan

Hi Koodoo,I would like to opt out of the current subscription plan. I recently received a quotation from my former provider offering the same services as your company but at a cheaper rate.The current service charge is quite high compared to competitors who can offer the same package.I would appreciate your prompt response, as I do not want to exceed my budget for the next payment.Thanks

RozieMember

Billing & Payments

I live near the US border and was charged roaming while at home.

Hello, I live near the U.S. border and was charged the roaming fee when I was in my living room and clearly wasn’t in the U.S.I have been with KOODO for 10+ years and lived in my home for 6+ years and never had to deal with a rogue roaming fee. It has already been billed out and I would like the charge reversed/credited. Thank you.

hanjanBeginner

Adding a new line. Bought a new SIM from store. How to activate it online?

It’s a post-paid (month to month) SIM.Person at the store said that I can activate it online to avoid the $60 activation fee.When I try to add a line via Self Serve, there is no option to specify an existing SIM. It always wants to ship one to me.Am I hosed?

g-forceBeginner

Plans & Add-ons

Text Offer for "Upgrade to new phone with the Tab you get access to Pick You Perk Plan with 50GB for $34/month but offer NOT there!

Yesterday both myself and my partner received the exact same text offer direct from Koodo“now is the chance to get this special deal! When you upgrade to a new phone with theTab, you get access to Pick Your Perk Plan with 50GB for $34/month. To redeem this offer log in at koodo.com/login and go to the phones page or talk to your nearest store representative”Both of us logged in and went to phones and NEITHER of us saw the Pick Your Perk Plan with 50GB for $34/month! I need a new phone and was ready to accept this offer, so why is it NOT there?

IgerConnector

Tips, Tricks & Troubleshooting

Connecting internet to a multiple desk top computers, no wifi

How would I connect 4 computers and IP phone to Koodo modem? The one I was using till now has multiple connections

phebstersConnector

Have not received Koodo referral credits and no one is answering any emails

I signed up in June 2023 with a friend’s referral code and received confirmation that I will soon receive the credits. However it is now April 2024 and both myself and my friend have yet to receive any credits from that referral. I have been emailing the Koodo Mobile Refer-a-Friend mailbox for over NINE MONTHS now trying to follow up on this case, but have only received numerous automated responses saying that you will follow up - AND THEN SILENCE. This is extremely frustrating and there’s no point providing an email for referral enquiries when no one is manning the inbox. That mailbox ought to be shut down!I see that others have faced the same issue as me in this forum. Can anyone share how they managed to resolve their case please? Thanks so much.

Phones & Devices

The place to ask all of your phone related questions

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Purchases & Returns

334 topics
1027 Replies

Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

868 topics
3650 Replies

Managing your Services

The place to ask all of your Koodo related questions

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Billing & Payments

1172 topics
4562 Replies

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Plans & Add-ons

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4316 Replies

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522 topics
2127 Replies

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329 topics
1389 Replies

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IgerConnector

Tips, Tricks & Troubleshooting

internet speed

Finally connected all devices to new Koodo home internet . Run speed test this are the results 3.60Mbps download29.0Mbps uploadIt should be “up to 100” Why it so slow? What could the reason?

RhynoMember

50gb free data

Received this text today and it seems legit, but it also seems to good to be true. In that case it usually is. Anybody else receive this offer? The email at the end seems suspect. Koodo: Hey Ryan! This summer is gearing up to be your best summer yet! To thank you for being amazing, Koodo is gifting you with 50GB of additional monthly data, on us! Stream your favorite shows, video call with friends, and share your pictures and videos without the worry of hitting your limit. Just reply "DATA" to get 50GB of additional data added to your plan every month for FREE. We'll be in touch in the coming weeks with some additional deals, so make sure to keep an eye out for our call!Conditions Apply. Bonus data will remain on the account as long as you maintain the same plan. You're included on the list for Koodo offers and deals. Reply unsubscribe to opt out or visit https://koo.do/unsub.

AbdulaiBeginner

not receiving text messages

For some days now, anytime I want to verify something, it says sent to my phone number but i never receive the number. My phone number is correct. so what is really happening?

sgalligan94Beginner

Billing & Payments

Charged for roaming on Vancouver Island

I've been charged $14 for Roaming while visiting Vancouver Island.What's the quickest way to get this reversed?

Kayode OluwoleOrganizer

Billing & Payments

Change of subscription plan

Hi Koodoo,I would like to opt out of the current subscription plan. I recently received a quotation from my former provider offering the same services as your company but at a cheaper rate.The current service charge is quite high compared to competitors who can offer the same package.I would appreciate your prompt response, as I do not want to exceed my budget for the next payment.Thanks

RozieMember

Billing & Payments

I live near the US border and was charged roaming while at home.

Hello, I live near the U.S. border and was charged the roaming fee when I was in my living room and clearly wasn’t in the U.S.I have been with KOODO for 10+ years and lived in my home for 6+ years and never had to deal with a rogue roaming fee. It has already been billed out and I would like the charge reversed/credited. Thank you.

hanjanBeginner

Adding a new line. Bought a new SIM from store. How to activate it online?

It’s a post-paid (month to month) SIM.Person at the store said that I can activate it online to avoid the $60 activation fee.When I try to add a line via Self Serve, there is no option to specify an existing SIM. It always wants to ship one to me.Am I hosed?

g-forceBeginner

Plans & Add-ons

Text Offer for "Upgrade to new phone with the Tab you get access to Pick You Perk Plan with 50GB for $34/month but offer NOT there!

Yesterday both myself and my partner received the exact same text offer direct from Koodo“now is the chance to get this special deal! When you upgrade to a new phone with theTab, you get access to Pick Your Perk Plan with 50GB for $34/month. To redeem this offer log in at koodo.com/login and go to the phones page or talk to your nearest store representative”Both of us logged in and went to phones and NEITHER of us saw the Pick Your Perk Plan with 50GB for $34/month! I need a new phone and was ready to accept this offer, so why is it NOT there?

IgerConnector

Tips, Tricks & Troubleshooting

Connecting internet to a multiple desk top computers, no wifi

How would I connect 4 computers and IP phone to Koodo modem? The one I was using till now has multiple connections

phebstersConnector

Have not received Koodo referral credits and no one is answering any emails

I signed up in June 2023 with a friend’s referral code and received confirmation that I will soon receive the credits. However it is now April 2024 and both myself and my friend have yet to receive any credits from that referral. I have been emailing the Koodo Mobile Refer-a-Friend mailbox for over NINE MONTHS now trying to follow up on this case, but have only received numerous automated responses saying that you will follow up - AND THEN SILENCE. This is extremely frustrating and there’s no point providing an email for referral enquiries when no one is manning the inbox. That mailbox ought to be shut down!I see that others have faced the same issue as me in this forum. Can anyone share how they managed to resolve their case please? Thanks so much.

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