Get Help & Support | Koodo Community

Recently Active
Categories
Help others

Payment Error 500 self serve

I need to pay my due billing but I am unable by receiving a 500 error page. I have tried several times at different hours and this doesn’t work.I am outside the country, cannot call. I am using a Canadian credit card.Please contact PM asap.

51 minutes ago

OliveHBeginner

Other

AR2001Beginner

Plans & Add-ons

New phone and contract, data plan didn't show in contract

I recently got a new contract and phone with 5G and 100G of data that I requested and is on the contract. However I set up me new phone and term, nothing. I'm stuck with my old plan and 4G data. How does one get that changed to what the plan my contract says I'm paying for?

9 hours ago

NicoleCBeginner

Billing & Payments

Stream+ keeps activating when I don't want it

For the past 5 months, Stream+ keeps activating itself & charging me. I have myself, my husband and both my parents on my account and all four are being charged for Stream+. I have called in 3 times to have them take it off & reimburse me and the keep assuring me it won’t happen again. They keep asking if it’s someone in my family activating it and 100% it is not. The last person I spoke with insisted I change my password (which I did) saying perhaps my account was hacked. I’m at my whit's end with this. It is so difficult to actually get someone on the phone & I’m sick of having to deal with this. Seriously considering switching to another provider if this can’t be solved. Now today, the chat function to schedule a call back is not working so I can’t even deal with it. Has anyone else had this issue?

12 hours ago

Letora_Beginner

Billing & Payments

received a new billing cycle invoice but I canceld my phone plan

Hi, on April 15 I called with a Koodo representative to cancel my subscription on April 23, because I’m moved back to Belgium. My billing cycle goes from the 22nd of the month we’re in until 21st of the next month. Normally I should only pay for the 22nd of April, but I received a bill for the whole upcoming billing cycle month. I can’t call with a Koodo representative because I don’t have Canadian phone number anymore and I can’t chat with a representative either. Does anyone have an email that I can use or is there something else I can do? Thank you,Aline

13 hours ago

kat2151Beginner

Plans & Add-ons

Unable to remove Amazon Prime from Add-ons

Today I noticed that my free prime account is no longer free so I went to delete it from my account. I went to self server, subscriptions and then clicked the “x” to delete prime off of my account. It pops up to a menu that asks me if I want to cancel and gives me the option to select the streaming bundle with all 3 streaming services and has a button that says “cancel Amazon Prime” but when I click that option it makes dots that indicates it is loading but will not remove Prime. It just will not let me cancel. I’ve tried on both mobile and my desktop. It does the same thing.

13 hours ago

nikmaBeginner

Billing & Payments

Credits Not Applied Yet

Hi,When i registered for Koodo, i used a link which mentioned - “Thanks for choosing Koodo! Our team is going to review some details and we’ll email you as soon as we’ve applied your first credit. You’ll receive $5 credits for the next 5 months totalling $25 (includes tax).”I have already received 2 bills since then but no credit yet. When will this be processed? Thanks,Nik

14 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

337 topics
1033 Replies

Tips, Tricks & Troubleshooting

882 topics
3697 Replies

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1195 topics
4637 Replies

Plans & Add-ons

1154 topics
4365 Replies

Self Serve

528 topics
2160 Replies

Prepaid

330 topics
1392 Replies

Other

989 topics
3836 Replies

francebabyBeginner

Billing & Payments

Payment Error 500 self serve

51 minutes ago

OliveHBeginner

Other

Callback Assist / Non-Existent Customer Service

1 hour ago

John ZarubiakRockstar

Tips, Tricks & Troubleshooting

Edge 2023 Android 14

Does anybody have an idea when and if the edge 2023 will be getting Android 14 from Koodo

8 hours ago

John ZarubiakRockstar

Tips, Tricks & Troubleshooting

re open questions

8 hours ago

AR2001Beginner

Plans & Add-ons

New phone and contract, data plan didn't show in contract

9 hours ago

NicoleCBeginner

Billing & Payments

Stream+ keeps activating when I don't want it

12 hours ago

Letora_Beginner

Billing & Payments

received a new billing cycle invoice but I canceld my phone plan

13 hours ago

kat2151Beginner

Plans & Add-ons

Unable to remove Amazon Prime from Add-ons

13 hours ago

nikmaBeginner

Billing & Payments

Credits Not Applied Yet

14 hours ago

Tob23Beginner

Tips, Tricks & Troubleshooting

maximum number of device connections

Hi, just curious how many devices can I connect to your Boost Wifi6 router. I have a bunch of smart lights and I seem to be hitting max as it kicks off devices.Would like to know as at this point I cannot use the router as it does not support enough connections.

17 hours ago

Leaderboard

Show full leaderboard

Welcome to the Koodo Community

Haven't received my canadian phone number

Payment Error 500 self serve

Callback Assist / Non-Existent Customer Service

Edge 2023 Android 14

re open questions

New phone and contract, data plan didn't show in contract

Stream+ keeps activating when I don't want it

received a new billing cycle invoice but I canceld my phone plan

Unable to remove Amazon Prime from Add-ons

Credits Not Applied Yet

Phones & Devices

Purchases & Returns

Tips, Tricks & Troubleshooting

Managing your Services

Billing & Payments

Plans & Add-ons

Self Serve

Prepaid

Other

Payment Error 500 self serve

Callback Assist / Non-Existent Customer Service

Edge 2023 Android 14

re open questions

New phone and contract, data plan didn't show in contract

Stream+ keeps activating when I don't want it

received a new billing cycle invoice but I canceld my phone plan

Unable to remove Amazon Prime from Add-ons

Credits Not Applied Yet

maximum number of device connections

Leaderboard

Welcome to the Koodo Community

Support Articles

Leaderboard

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded