z 10 shuts off, won't restart

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  • Updated 4 years ago
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Have a Z 10, won't start after repeated efforts. Shut off by itself and now computer doesn't even recognize it as a connected device. Any ideas?
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Janet Dekker

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Posted 4 years ago

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Ry

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If Link doesn't recognize it after having it plugged in and the power button held for 10 seconds, it's toast. Is it still within the 1 year warranty?
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John Burke, Mobile Master

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Does it display an error code on its screen when trying to turn it back on?
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Chad Burr, Mobile Master

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Make sure the battery has a charge more than 3%
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Janet Dekker

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Thanks for the replies,

It had approx 75% charge when this occurred. It doesn't display anything much less an error code.

I'm beginning to think that it may be toast, but my year is over.

I may have to take this up with BB and Koodo.

I can tell you if I don't receive satisfaction, this will be my last Blackberry product.
Upon investigation, I'm finding that this is a common thing since the last update. I'll keep you posted as to what happens as I won't be in a Koodo kiosk for another two weeks, and am unable to talk to a rep on the Koodo page.

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