Your login has been disabled. Please contact Koodo Customer Service.

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  • Question
  • Updated 2 years ago
  • Answered
Hello Mobile Master! I have a prepaid account have not been used for three months (I didn't put  enough money for monthly cost), now I cant login and the web shows "Your login has been disabled. Please contact Koodo Customer Service.".I still want to use this account because I still have some "talk time" and “Communication flow” not been used. So I wanna ask about that : May I still use this account? If I can, what should I do? or If it is not possible, what can I do with the serve have not been used in that account? 

(Sorry that I make error on answer the question in the link system email, May I have another chance?)

Thanks for you read my question!
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Lin Ruiyi

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  • Sorry

Posted 2 years ago

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Timo Tuokkola, Mobile Master

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If your prepaid base plan has not been paid for three months it gets deactivated. The only way to resume service is to purchase another sim card and open a new account.
(Edited)