your customer service SUCKS! I have been a loyal customer for over 8 years and I can't get through now to speak about the 10GB for $60

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  • Updated 5 months ago
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I want to speak with the customer service, I sometimes get through, answer the prompt questions then the call disconnects !! this is NOT good customer service, I understand you're busy but this is ridiculous !
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Holly Southgate

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Posted 5 months ago

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Paul Deschamps, Mobile Master

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The plan is for new customers or if your adding a new line to the account so you might be spending all this time calling for nothing
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Holly Southgate

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Then they can lose my business!
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Hitomi Tsurumaki

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some existing customers write somewhere on this community that they could switch over to $60 10GB plan over the phone.

I'm still trying to get a hold of Koodo, but 2 hours of waiting then got hung up...
(Edited)
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Holly Southgate

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I've been on hold for 42 min, but this is the longest that I've gotten trough without being disconnected !

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Amber Garrett

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I've been on hold twice for two hours and have been disconnected both times... Third times a charm?
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Hitomi Tsurumaki

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can't even make a call now it's lunch time.. sooo many people must be calling... very frustrating that they don't let us to get this promo by ourselves through self-service.
Otherwise they will lose my business too !
(Edited)

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