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I am very disappointed with you know.. I just got off the phone after making a full payment of $82.00 when I only needed to make a 69.00 payment. I was recently hospitalized and could not make a payment of 69.00 the phone is now suspended . As soon as I was well enough I paid my account in full of 82.00 my phone is still not working do to your policy what a shame for 69.00 this is very sad that for some one had stayed current now has to suffer