Yesterday I was at Koodo and got registered but she put the wrong email, how can I change the email?

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  • Updated 2 years ago
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Malisa

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Posted 2 years ago

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David, Mobile Master

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Only by contacting Koodo directly, either through the store you made your initial contact, or Koodo's Facebook page or call centre. Have a look at the Contact Us link at the bottom of the page if going to the store is not your choice.
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Malisa

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I know Koodo charges $10 for calling them but this wasn't my fault at all, you think I will be charged?
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David, Mobile Master

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Fees are charged for Koodo staff completing tasks you could have done yourself on the Self-serve portal. Since you can't repair this yourself, there would be no fees charged. 

I'm a stubborn SO and SO, and would have returned to the store, in part to apprise them of the error made and the time it cost me. YMMV!
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Malisa

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Although, I am still able to access it because google mail alerted me (because it's very similiar) but I don't want someone signing up with that email later on and get my Koodo e-mails, y'know?
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David, Mobile Master

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I did not know Google informed users about similar email addresses. Interesting!
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Julie, Company Admin

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Hey Malisa,

We can't do it from the Community as we need to discuss specific account related information, but rather than calling in, you can always contact us through Facebook or Twitter. We'll be happy to assist you with that if you still need help :).
(Edited)