Wtf

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  • Question
  • Updated 8 months ago
  • Answered
Wtf, I can't get ahold of anyone at koodo.. I've tried email but the emails gets returned saying their mailbox is full, no reply on fb, no answers threw here
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Jesse Geschke

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Posted 8 months ago

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Paul Deschamps, Mobile Master

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Hi Jesse, there could be a backlog of messages on their FB and or Twitter private messages, when did you message them?
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Margery Voshell

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hang in there, they will answer
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Bernard, Official Rep

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What is your question Jesse? Is it related to your online account?

Are you using a different name on Facebook? Can't see any 'Geschke' inquiring. 
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Jesse Geschke

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No I'm not using a different name on Facebook, and my question is about logging into my self serve account... It keeps saying waiting for approval to log in
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Bernard, Official Rep

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Yes, I see what the problem is....you have 3 email addresses registered in our system. I suspect one of them is incorrect based on how you spelled your last name here.



The above is what's on your agreement and what is our systems.It is also the one where a validation email was sent to you. We will have delete your profile and create a new one. This is a public forum so we can't secure your account here, but I will flag it to the team on Facebook and they will help  out tomorrow. Thanks for your patience!
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Jesse Geschke

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Thanks and I was just going over my contract and noticed the misspelling of my last name and thats probably where the email went, to an address that doesn't exist
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Bernard, Official Rep

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Yeah, I'm sure that's what happened. Ask to have it fixed that as well Jesse! 
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Jesse Geschke

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Thanks for the help