wrongly billed?

  • 1
  • Question
  • Updated 7 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I signed up to koodo less than 2 weeks ago on a 55 dollar month to month plan. Today I got a text saying I owed 85 dollars. I haven't even used half of my data and haven't made any phone calls yet. Anyone know why I'm being billed this? Thank you
Photo of alana

alana

  • 80 Points 75 badge 2x thumb
  • annoyed

Posted 3 years ago

  • 1
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
This happens to everyone when the first signup. Its called proration. Your billing from the start of your service until your billing date + one month in advance. Next month yor bill will be normal, as long as you stay within your plans limits :)
Photo of alana

alana

  • 80 Points 75 badge 2x thumb
Thanks guys! Just wasn't explained when I signed up at the shop. Cheers!
Photo of Bernard

Bernard, Official Rep

  • 80,906 Points 50k badge 2x thumb
Which shop was it Alana? We'd like to provide your feedback to them. Please accept our apologies in the meantime.
Photo of Scott

Scott

  • 60 Points
I put my phone on suspension about 1 year ago and I am still being charged, why is this?
Photo of Allan

Allan, Mobile Master

  • 62,562 Points 50k badge 2x thumb
If you report your phone as lost and stolen you still have to pay. If you put your phone on seasonal hold you pay $15/month and if your account gets suspended, you still have to pay the payments you missed.
What do you mean you put it on suspension?
Photo of Bernard

Bernard, Official Rep

  • 80,906 Points 50k badge 2x thumb
@Scott, just like Allan mentioned above suspending the phone for lost/stolen reason doesn't cancel your account. 

This conversation is no longer open for comments or replies.